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Renewals & Customer Success Ops Analyst — Hybrid & Data-Driven
Job summary
A leading technology firm based in Mérida, Yucatán, seeks a Renewal & Customer Success Operations Analyst for a hybrid role. This position requires strong analytical and operational skills, a passion for improving processes, and bilingual fluency in English and Spanish. The analyst will manage the renewal lifecycle and support Customer Success operations, collaborating closely with various teams. Relevant experience in operations and familiarity with CRM platforms like Salesforce is essential. Competitive relocation package offered.
Benefits
Qualifications
- 2–5 years of experience in operations, revenue operations, renewals, sales support, or customer success operations.
- Ability to interpret data and identify trends.
- Understanding of SaaS contracts and renewal cycles.
Responsibilities
- Manage and execute renewal lifecycle tasks including preparation and documentation.
- Support administration and enhancement of CS systems.
- Create reports and analytics for Customer Success leadership.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.