Why GMF?
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
Reporting to the Back Office, Acquisitions and Site Manager, the LAO Service Center Back Office Specialist is responsible for managing a business unit that performs Customer Service Back Office activities for the Spanish speaking countries from Latin America (currently Mexico, Colombia and Chile). This position will oversee and support the external vendor with more than 40 people handling the operation.
This position is responsible for collaborating with the team to resolve issues raised by the customers and ensure proper execution of related tasks. Daily operations involve managing outbound calls for various country-specific campaigns, handling customer service tickets, and performing system-based activities, among others. The role requires effective coordination with vendor resources to guarantee a consistent Customer Experience and maintain a Customer-Centric Culture across all interactions.
Location: Pachuca
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
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Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.