Jobs at Gm in United States

Job Description

* Build Dealer Bulletin and Customer Letters. Compose statement of condition and obtain appropriate legal approval.

- Work with service procedures and labor times, work with part numbers, description and quantities for repair, monitor part availability for determination of launch of field action.

- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Performs other related duties as assigned.

The Special Tools Project Engineer is responsible for managing the relationship between GM and GM's designated supplier contracted to administer the GM Special Tool program, striving to balance technical solutions, cost, optimize distribution strategies and end to end process from tool development to distribution to ongoing sales support of special tools to drive efficient and quality repairs at dealers as per recommended GM Service procedures. This is a role with global responsibility and leads GM wholesale and retail support for all tool related issues and oversees the GM Global Tool process and availability and supply of special tools where required.

Key Responsibilities and Tasks:

• Act as CCA representative for all GM Mexico, Central America and the Caribbean Special Tool deliverables
• Participate in the North America CCA Tool Advisory Board (TAB). The TAB reviews New and New to Region Global Tool Requests (GTRs) to consent on technical and commercial distribution strategy
• Support Aftersales Engineering and the Global Tool Development process
• Monitor/assist/support the tool rationalization process for all Global vehicle launch activities
• Provide final approval to ship for all Mexico, Central America and Caribbean released Essential Tools
• Plan and manage delivery of all new tools to dealer network per GAESO Deliverable objective to support Flawless launches and support Dealer certification process as required.
• Develop contingency plans(5-Phase) for any tool missing the launch timing and also for any late release tools to support post-launch activity.
• Manage new and terminated dealer activity related to Essential Tools
• Provide second level support for wholesale and retail issues related to Essential Tools
• Provide annual Essential Tool forecasts to dealers for financial planning purposes
• Support Brand Quality warranty reduction initiatives and Field Actions involving Special Tools
• Support the Service-Learning Center (SLC) and Labor time garage for all Essential Tool needs.
• Manage contracts, purchasing, billing, KPI's, royalties and associated financial activities regarding special tool supplier and monitor dealer invoicing, etc.
• Develop Essential Tool related communications.
• Lead special projects related to Essential Tools including GAESO Deliverable optimization project
• Lead continuous improvement activities in Special tools areas by employing OpEx, DFSS strategies and deploy innovative thinking to address challenges
• Manages the culture within their team, holds themselves and others accountable for demonstrating GMs values and cultural behaviors

Minimum Qualifications:

• Bachelor's degree or equivalent experience
• Field experience and/or CCA Service Operations background with working knowledge of automotive service practices and procedures
• Experience working with supplier staffs and functions to drive for high performance.
• Knowledge of vehicle launch process, change management, Aftersales engineering deliverables is preferred.
• Strong technical knowledge of automotive systems and components
• Demonstrated customer and dealer focus.
• Strong leadership, communication, and interpersonal skills required to build relationships with team members and others.
• Demonstrated ability to manage multiple projects and assignments with high level of autonomy and accountability for results.
• Demonstrated initiative for reaching beyond work assigned to improve output and/or help others.
• Strong negotiation skills and ability to deal with ambiguity.
• Strong oral, written communication skills.
• Non-conventional hours to accommodate Global conference calls.
• Presentations to GM leadership and other teams