Data Analysis jobs in Indonesia
Contact Center Performance & Insights Analyst
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PT. PERSOLKELLY Recruitment Indonesia
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PT. Jeikei Retail Indonesia
Contact Center Performance & Insights Analyst
Job summary
A leading insurance company in Jakarta is seeking a Contact Center Analyst responsible for optimizing Contact Center performance and ensuring compliance with service standards. The role involves collaborating with IT teams and vendors, proposing improvements for better customer experiences, and monitoring transaction data. Fresh graduates with Bachelor's degrees in Statistics, Actuary, or Math are encouraged to apply, with relevant experience being an asset.
Qualifications
- Fresh graduates from Statistics/Actuary/Math are welcome to apply.
- Experience in Contact Center operations is an advantage.
- Experience in data research or operational analysis is a plus.
Responsibilities
- Drive development and implementation of operational projects to optimize Contact Center performance.
- Collaborate with IT team and vendors to enhance Contact Center systems.
- Propose improvements to work procedures for better customer experiences.
- Record and process transaction data to monitor service levels.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.