System jobs in Grande-Bretagne

£24,000 - £26,000 + Fantastic Contractual Benefits & Bonuses

Bridgend

Monday to Friday Full Time

Permanent

We are absolutely thrilled to be working alongside our Award-Winning Construction Manufacturing client as we look to recruit a Customer Services Coordinator to join their incredible and focussed technical division.

This role is perfect if you thrive in a customer-centric role, have a passion for delivering exceptional customer service and are looking to continue your career working for manufacturing market leader.

Full product training will be given, our client is a huge advocate in the development of their staff and retention of home-grown talent. The exceptional training you will receive to excel in this role will provide you with a platform to continue developing up through this business.

Your New Role

• Provide first class customer service and take ownership of customers within your product sector.
• Work effectively in a Customer Service Team, focusing on prioritisation of workload to meet agreed deadlines and SLAs.
• Engage and develop relationships within the sector promoting full portfolio of products.
• Meet exceptional standards within the team to optimise sales opportunities and convert to orders.

Your Key Responsibilities

• Preparation and processing of customer quotations and orders.
• Processing orders with a right first time mentality.
• Be the customers internal advocate; effectively communicate with customers using common language and managing expectations.
• Answering queries from customers.
• Liaising internally with other departments to see queries through, start to finish for customers.
• Ownership of identified customers, including any incoming complaints.
• Checking of technical information and pricing according to data sheets and costing models.
• Maintain records to the highest standard, whilst processing in line with regulatory and company standards.
• Utilise Customer First Values to enhance customer service experience at every opportunity.
• Deal with queries whilst working in a fast-paced environment and working towards departmental KPIs.
• Report customer or system issues to the Regional Accounts Team Leader in a timely manner.
• Work closely and collaborate with Marketing, Technical Services, Operations and Manufacturing to coordinate and drive activities.
• Point of escalation as customer liaison on behalf of the department/customer.
• Contribute to the continuous business improvement process and to the meeting of business objectives.
• To always be an ambassador for the company, internally and externally.
• Comply with Fatal Risk Standards, Health & Safety Policy, and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and near misses in accordance with defined safety procedures.

Knowledge and Skills

• Familiar with CRM systems (Essential).
• Manufacturing order process (Desirable).
• Familiarity with the industry (Desirable).
• Product knowledge (Training provided).
• Customer-focussed.
• Process driven.
• High commercial awareness.
• Excellent time management skills.
• Ability to assess a situation quickly and respond in the appropriate manner.
• Communicate effectively at all levels internally and externally with an excellent telephone manner and interpersonal skills.
• Ambitious in seeking training and/or further development.
• High levels of attention to detail and organisation.
• Computer literate (Microsoft Office packages).
• Experience working on MS Teams.
• Ability to work to deadlines and remain calm under pressure.
• Demonstrates ability and willingness to learn new skills.

Contractual Benefits

• Monday to Friday (Office Hours).
• 4% pension contribution subject to the employee meeting their thresholds (5%).
• 24 days annual leave plus 1 when 2 years service is achieved.
• Death in Services X2 salary.
• Free EV charging at our sites.
• Cycle to Work scheme.
• EAP mental health support.

To Apply

Please click on the link to Apply - ensuring all your contact details and CV are thoroughly up to date.

We look forward to receiving your application.

Kelly

Kelly Newell

Manufacturing Perms Manager

Avid Personnel