Customer Service Administrator

Streamline Search; Hinxton; On-site; GBP 25,000 - 26,000; Full time

Job description

Customer Service Administrator Required!

On behalf of our client, we are looking to recruit a Customer Service Administrator. The successful candidate will be responsible for managing customer orders, providing feedback, ensuring timely order processing, and maintaining customer records.

Fully Office Based.

Package:

• Company pension scheme
• Salary £25,000 - £25,500
• Bonus scheme
• Health scheme
• 25 days holidays + bank holidays
• 8:30am - 5pm Monday to Friday

Customer Service Administrator - Responsibilities:

• Work alongside the Sales & Estimating teams
• Progressing quotations
• Ensure website orders are processed in a timely and accurate manner
• Contact customers, advising order delivery times and/or delays
• Responding to enquiries via phone and email
• Updating customer records in our Sage database

*Please note this is not an exhaustive list, and responsibilities may change in line with business needs*

Customer Service Administrator - Requirements:

• Previous experience working in a sales office or customer service environment
• A confident and clear telephone manner
• An effective communicator both verbally and in writing
• Proficient at using Microsoft Office applications (Word, Outlook)
• Very good at record keeping, updating notes and our contact system