Do you want your voice heard and your actions to count
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe we have 150,000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values, building long‑term relationships, serving society and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it is part of our culture to put people first, listen to new and diverse ideas, and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies and tools that empower you to own your career.
Join MUFG where being inspired is expected and a meaningful impact is rewarded.
The Pension and Benefits team is a centre of expertise developing and delivering the MUFG Reward Strategy. The team is part of the Reward team which sits within the HR Division, providing support and service to all employees across the business. MUFG’s Benefits Strategy aims to attract, motivate and retain high‑performing individuals by endeavouring to deliver a competitive benefits package.
Number of Direct Reports
N/A
Main Purpose of the Role
Provide support on Pension and Benefits matters to the business HR function and Pension and Benefits team. Assist with delivering the agreed Pension and Benefits processes across the EMEA region to contribute to the creation of a successful high‑performance culture.
Key Responsibilities
- Work closely and collaboratively with AskHR and Payroll to ensure smooth running of the Pension and Benefits plans and improve processes where possible.
- Additional duties as required to support the Benefits AVP, Benefits VP and Head of Benefits in various HR projects, providing Benefits input to business requirements and operational readiness, and identifying opportunities to improve working practices.
- Assist AVP with monthly and annual reports, including utilisation rates of benefits after the annual renewal, tracking and analysing trends of wellbeing data.
- Organise employee events and seminars with Pension and Benefit providers as well as Pension Trustee board meetings.
- Provide support for the annual benefits renewal, including contract renewals, onboarding new providers, and testing of benefits platform.
- First point of contact for any queries that are escalated by AskHR team.
- Complete monthly reconciliations between data from the benefits platform and the payroll platform, working with Payroll to investigate and document any discrepancies.
- Support drafting and issuing employee communications (emails, intranet pages, benefits platform, benefits fair, wellbeing events).
- Manage invoices and track costs relating to benefit and pension expenses.
- Investigate issues with data feeds from Workday to Darwin, resolving issues and recommending process changes to avoid legislative breaches.
- Answer general queries and requests from Payroll, including clarifications of monies coming into the business for employees on Group Income Protection.
- Work with vendors and procurement to ensure contracts and infosec are aligned, signed, and fit for purpose; troubleshoot issues and find solutions.
- Support and where appropriate manage onboarding setup and inclusion of new benefit offerings.
- Provide pension support for the four MUFG pension plans, including invoicing, transfer of funds, and balancing suspense accounts.
- Attend broker/supplier benefits portal, supplier and pension provider meetings as required with the AVP, VP and/or Head of Benefits.
- Maintain Tier 0 information shared on the intranet or other MUFG tools to ensure correct information is available for clients. Perform an annual review and create additional FAQs for further Tier 0 support.
- Ensure document management processes within the Benefits Team are adhered to, filing/scanning documentation as required to employee personnel records and archiving.
- Provide specialist pension and benefits administrative support to the team when required.
- Lead a transition project where agreed processes in the UK are transferred to an offshore entity, ensuring accurate documentation, training, and hyper‑care managed to full off‑boarding.
Work Experience
- Preferred: previous HR Pension and Benefits experience in financial services.
- Previous experience in process management and offshoring project work would be beneficial.
Skills and Experience
Functional / Technical Competencies: Essential- Excellent written, verbal and interpersonal communication skills, adapting style and tone to suit the audience; experience preparing centre of expertise communications.
- Excellent financial analytical skills to interpret and understand business performance.
- Excellent problem‑solving skills working with different stakeholders, managing priorities.
- Strong influencing skills.
- Experience scrutinising and analysing people data to inform HR and business strategy.
- Experience in managing multiple projects, deadlines and stakeholders.
- Demonstrated ability to anticipate future trends/consequences and create innovative strategies.
- Ability to prioritise a challenging workload and act with urgency to deliver to multiple tight deadlines.
- Excellent attention to detail and ability to maintain a professional manner in a busy environment.
Education / Qualifications
Preferred- Degree level education or equivalent industry experience.
Personal Requirements
- Excellent communication skills.
- Results driven with a strong sense of accountability.
- A proactive, motivated approach.
- Process orientated.
- The ability to operate with urgency and prioritise work accordingly.
- A structured and logical approach to work.
- Strong problem‑solving skills.
- A creative and innovative approach to work.
- Excellent interpersonal skills.
- The ability to manage large workloads and tight deadlines.
- Excellent attention to detail and accuracy.
- A calm approach with the ability to perform well in a pressurised environment.
- Strong numerical skills.
- Excellent Microsoft Office skills.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Required Experience
IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
Employment Type : Full‑Time
Experience: years
Vacancy: 1