Clinical Provider Relationship Manager

Legal & General; United Kingdom; Remote; GBP 45,000 - 55,000

Job description

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Recruiter: Clarice Wale [e-mail]
Closing Date: 11/04/2025

Job Description

We’re recruiting for someone to lead our relationship and engagement activities with our specialist clinical providers of vocational rehabilitation pathways supporting L&G Group Protection and IPB.

The role is homebased; however, you will be expected to travel occasionally. The role is Monday - Friday and you can earn a base salary up to £55,000, depending on experience.

What you'll be doing:

• Managing the relationships of clinical providers at an operational level, developing and building effective relationships, both pre and post engagement in order to maximise the outcomes of our claims management processes and promote understanding of our claims and clinical philosophy.
• Driving awareness and understanding of clinical provider services within L&G and its protection customers.
• Continually assess and monitor performance of clinical providers against the agreed expectations.
• Collaborating with Distribution & Marketing in the development of opportunities to deliver our corporate protection proposition.
• Assisting our Clinical Team members to design the best care pathway for our customers.
• Training, mentoring and developing colleagues with our clinical providers.
• Producing management information to demonstrate the quality of customer outcomes and manage our risks.
  
  

Qualifications

Who we're looking for:

• An ambassador of our behaviours; Challenge Positively, Commit Together and Act Decisively.
• An amazing communicator who quickly builds trust and understanding.
• You’re analytical and curious with experience of working within regulatory frameworks and governance.
• You have experience in all facets of B2B relationship management, including onboarding, operational management, invoicing, complaints and reporting.
• You enjoy finding new opportunities to improve our proposition and bringing these to life.
• You can demonstrate knowledge of our protection products and the market within which we operate.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Private medical insurance (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only).
• There are many discounts we offer – both for our own products and at a range of high street stores and online.
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.
  
  

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Finance