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Jobs at Hsbc in United Kingdom

Senior Major Incident Manager: Lead IT Service Recovery

HSBC

Barnsley
On-site
GBP 60,000 - 80,000
Today
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Major Incident Manager

HSBC

Barnsley
On-site
GBP 60,000 - 80,000
Today
Be an early applicant

Branch Customer Service & Digital Banking Guide

HSBC Group

Spalding
On-site
GBP 40,000 - 60,000
Yesterday
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Customer Service Representative - Spalding, Market Place

HSBC Group

Spalding
On-site
GBP 40,000 - 60,000
Yesterday
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Fixed Income Risk Quant: VaR Modeling & Validation

HSBC

Greater London
On-site
GBP 100,000 - 125,000
Yesterday
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Quantitative Analyst

HSBC

Greater London
On-site
GBP 100,000 - 125,000
Yesterday
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In-Branch Customer Experience Specialist

HSBC

Lampeter
On-site
GBP 40,000 - 60,000
Yesterday
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Customer Service Representative

HSBC

Lampeter
On-site
GBP 40,000 - 60,000
Yesterday
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ISV Product Manager: Global Bond Platform Lead

HSBC

Greater London
On-site
GBP 70,000 - 90,000
Yesterday
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ISV Product Manager

HSBC

Greater London
On-site
GBP 70,000 - 90,000
Yesterday
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Control Standards & Processes Leader

HSBC

Greater London
Hybrid
GBP 60,000 - 80,000
Yesterday
Be an early applicant

Control Standards and Processes Manager

HSBC

Greater London
Hybrid
GBP 60,000 - 80,000
Yesterday
Be an early applicant

Executive Support Specialist — Hybrid, Edinburgh

HSBC

City of Edinburgh
Hybrid
GBP 40,000 - 60,000
Yesterday
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Business Support Assistant

HSBC

City of Edinburgh
Hybrid
GBP 40,000 - 60,000
Yesterday
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Branch Customer Service Pro – Digital Banking

HSBC

England
On-site
GBP 40,000 - 60,000
Yesterday
Be an early applicant

Customer Service Representative - Brighton North Street

HSBC

England
On-site
GBP 40,000 - 60,000
Yesterday
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Hybrid Banking Support Advisor

HSBC

Chester
Hybrid
GBP 60,000 - 80,000
Yesterday
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M&S Bank Customer Contact Centre Advisor

HSBC

Chester
Hybrid
GBP 60,000 - 80,000
Yesterday
Be an early applicant

Cloud Business Manager (Azure & Power Platform)

HSBC

Sheffield
On-site
GBP 50,000 - 70,000
Yesterday
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Cloud Business Manager

HSBC

Sheffield
On-site
GBP 50,000 - 70,000
Yesterday
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Customer Service Consultant - Newark, Market Place

HSBC

Newark on Trent
On-site
GBP 26,000
Yesterday
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Branch Customer Service Pro – Digital Banking

HSBC

Spalding
On-site
GBP 40,000 - 60,000
Yesterday
Be an early applicant

Digital Banking Concierge & Customer Advocate

HSBC

Newark on Trent
On-site
GBP 26,000
Yesterday
Be an early applicant

Customer Service Representative

HSBC

Spalding
On-site
GBP 40,000 - 60,000
Yesterday
Be an early applicant

Director - GCCOO Strategy Execution

HSBC

Greater London
Hybrid
GBP 200,000 +
Yesterday
Be an early applicant

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Senior Major Incident Manager: Lead IT Service Recovery
HSBC
Barnsley
On-site
GBP 60,000 - 80,000
Full time
Today
Be an early applicant

Job summary

A global banking organization based in the UK is seeking a Major Incident Manager responsible for leading the recovery of IT services during critical incidents. The successful candidate will manage communication, triage incidents, and ensure thorough documentation of all incidents. An ideal applicant has proven experience in major incident management and a strong technical background, with excellent communication skills aimed at both technical and non-technical audiences. This position offers a competitive pay and benefits package.

Benefits

Private healthcare
Enhanced maternity and adoption pay
Generous pension scheme

Qualifications

  • Proven experience in Major Incident Management or IT service operations.
  • Ability to translate complex data into concise communications.
  • Experience guiding virtual teams and engaging stakeholders.

Responsibilities

  • Lead recovery of IT services during major incidents.
  • Engage with technical teams and business partners.
  • Document root causes and facilitate incident reviews.

Skills

Major Incident Management experience
Clear written communication for non-technical audiences
Technical background with Microsoft Suite
Leadership and team coordination
Strong attention to detail
Calmness under pressure

Tools

Microsoft Suite
xMatters incident platform
Job description
A global banking organization based in the UK is seeking a Major Incident Manager responsible for leading the recovery of IT services during critical incidents. The successful candidate will manage communication, triage incidents, and ensure thorough documentation of all incidents. An ideal applicant has proven experience in major incident management and a strong technical background, with excellent communication skills aimed at both technical and non-technical audiences. This position offers a competitive pay and benefits package.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.