Service Desk Analyst

Spencer Scott - Technology Recruitment; City of Edinburgh; Hybrid; GBP 40,000; Full time

Job summary

An established FinTech software company is seeking an IT Service Desk Analyst to join their dynamic team. This role is pivotal in a major digital transformation initiative focusing on AI and Automation. As a front-line support professional, you'll leverage your expertise in Microsoft technologies, including Azure AD and Intune, to enhance service desk operations. The position offers a hybrid work model, allowing for flexibility while maintaining a strong team presence. With a commitment to personal and professional growth, this opportunity is perfect for those looking to make a significant impact in a forward-thinking environment. Join a company that values innovation and diversity, and take your career to the next level!

Benefits

15% Annual Bonus

9% Company Pension

Private Health Care

Dental Care

Qualifications

• Experience with Microsoft technologies and strong problem-solving skills are essential.
• Knowledge of Azure AD and Intune is a plus.

Responsibilities

• Provide front-line support while identifying automation opportunities.
• Manage service desk operations and enhance productivity.

Skills

Problem-solving skills

Microsoft end user computing technologies

Windows 10/11

Office 365

Intune application packaging

Azure AD

Service Desk ticketing systems

PowerShell scripting

Job description

Spencer Scott - Technology Recruitment provided pay range

This range is provided by Spencer Scott - Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation.

The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you'll come from a background of using Azure AD, Intune and any Powershell knowledge would be a nice bonus.

Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. You’d be joining a company with an open mindset to change and improvements, so identifying opportunities for automation to minimise repetitive tasks and enhance productivity across the business.

Technical Overview: (Not all needed!)

• Strong problem-solving skills with an emphasis on issues that transcend automation.
• Strong experience with Microsoft end user computing technologies, including:
• Windows 10/11, Office 365, printing, local area networking.
• Intune application packaging and build deployments including OOBE.
• Azure AD (eg account provisioning/de-provisioning, permissions management).
• Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB).
• Scripting knowledge wanted, ideally with PowerShell.

This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more! The role is hybrid based with 3 days a week in the office.

If you are interested in applying for this opportunity and would like to find out more information, please click the apply button and a Spencer Scott Associate will be in touch.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting, Software Development, and Financial Services

Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.