Support Software Engineer F/M

Audensiel; Paris; Sur place; USD 46 000 - 82 000; Plein temps

Résumé du poste

Rejoignez une entreprise innovante spécialisée dans la transformation numérique et le conseil technologique. En tant qu'ingénieur d'application logiciel, vous serez au cœur de projets passionnants avec de grands fabricants de voitures. Vous aurez l'opportunité d'analyser des demandes de support, de développer des modules logiciels et de former des clients sur des solutions innovantes. Ce poste constitue un véritable tremplin vers des domaines d'expertise, vous permettant de faire évoluer votre carrière dans un environnement dynamique et stimulant. Si vous êtes autonome, rigoureux et passionné par la technologie, cette opportunité est faite pour vous.

Qualifications

• Diplômé Bac +5 en informatique avec 3 ans d'expérience.
• Autonomie, rigueur et proactivité sont essentielles.

Responsabilités

• Analyser et diagnostiquer les demandes de support des utilisateurs.
• Développer des modules logiciels et créer du contenu pour les clients.
• Former les nouveaux clients à l'utilisation du logiciel.

Connaissances

Analyse et diagnostic des demandes de support

Développement de modules logiciels

Formation des clients

Connaissance de SCANeR Studio

Connaissance de Windows/Linux

Formation

Bac +5 (école d'ingénieurs ou master)

Outils

SCANeR Studio

Windows

Linux

Description du poste

A multi-specialist player in digital transformation, business consulting, and technology consulting, Audensiel supports its clients in all sectors of activity in France and internationally in the following areas:

1. Digital: digital transformation projects, from project management using the Agile method through AMOA and application development to acceptance/testing.
2. Consulting: IT consulting within IT departments and business consulting within functional departments specifically for Banking, Insurance, and the Pharmaceutical Industry in their issues of governance, regulatory compliance, risk management, and transformation of financial departments.
3. Data/AI: Architecture and development of Big Data solutions with data engineer and data scientist consultants. Development of innovative artificial intelligence projects for our clients in the form of POC.
4. IoT: Exploitation of data from connected objects and their processing within complex interconnected systems. Design of the entire value chain to provide the best user experience for these new services and optimize productivity gains.
5. Cybersecurity: Support on the governance of our clients' cybersecurity issues. Audit and project management for data defense and security.
6. Cloud/DevOps: Support at different levels of your project, strategy and governance, architecture, development, or even DevOps.

Under the responsibility of the Director of Customer Services, you will work with major car manufacturers and equipment manufacturers on specific areas of application.

Your missions will include:

1. Support/maintenance:
   - Analyze and diagnose support requests from software users (questions, help, bug)
   - Customer follow-up
2. Participate in testing and validate new software features
3. Realization of customer projects around the software:
   - Development of software modules, creation of content (scenarios, 3D environments, etc.)
   - Document the work done through reports explaining the methodology used
4. Train new AVS customers to use the software.

The position of software application engineer is a real springboard within AVS to evolve into areas of expertise.

You are a graduate of a Bac +5 (engineering school or master) with a computer dominant and you have a minimum experience of 3 years on a similar position.

You have knowledge of:
Knowledge of SCANeR Studio and/or Windows - Linux would be a plus.

You demonstrate autonomy, rigour, and proactivity. Your ability to listen and analyze, combined with your sense of service, will be your assets for this position.

You have a good level of written and oral expression in both French and English.

In accordance with its ethical commitment, Audensiel is committed to combating all discrimination and promoting diversity and equal opportunities.