Jobs at Tiktok in Canada
Elite E‑Commerce Service Specialist (Chinese)
Job summary
A global e-commerce service provider is hiring an E-Commerce Tier 2 Service Specialist. This role requires managing escalated inquiries, identifying root causes, and providing solutions while collaborating with various teams. Candidates should have at least 2 years of customer service experience and strong skills in communication and problem-solving. The position thrives in a fast-paced environment and may require shift work following local labor laws.
Qualifications
- Minimum of 2 years' experience in a customer service environment.
- Demonstrates effective clear and professional written and oral communication skills.
- Ability to thrive in fast and dynamic environments.
Responsibilities
- Manage customer/seller/creator enquiries escalated by Tier 1 teams.
- Identify root causes of escalated issues and provide appropriate resolutions.
- Promptly escalate critical/high-risk cases to the appropriate authority.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.