Jobs at Ops in Canada

Description:

The MRAS Business Analyst will

• Consult with the Service Ontario business/policy area to document the business requirements for Phases 2 & 3 – which are the Send and Receive notifications.
• Liaise with the System scope vendor to clarify/confirm what information needs to be provided to them.
• Work with the business and I&IT groups to develop the requirements for when system generated notifications are sent from OBR to other jurisdictions.

Responsibilities:

• Identify opportunities to streamline, scale and continuously optimize initiatives considering the best available evidence.
• Lead and facilitate structured workshops and discussions to gather information from ministry staff, partners, and stakeholders.
• Evaluate, assess and provide strategic analysis of complex information and initiatives and prepare recommendations and solutions that translate business priorities into implementable actions.
• Play a lead role in the development of environmental scans, document analysis, and business cases, in order to identify trends and develop recommendations and forecasting tools for strategic planning and/or business improvement initiatives.
• Be a strategic thinker that gathers information systematically, considering risks, factors and range of issues in order to develop strategic planning and business improvement recommendations.
• Develop and maintain system design documents, including use cases, process flows, and data models.
• Work closely with Development and Quality Assurance teams to ensure accurate implementation of system requirements.

Experience and Skill Set Requirements:

Must Haves:

• 5+ years experience in BA.
• Experience with Agile methodology within the Software Development Life Cycle.
• You can evaluate, assess and provide strategic analysis of complex information and initiatives and prepare recommendations and solutions that translate business priorities into implementable actions.
• You have designed and facilitated workshops, meetings and sessions that bring groups to consensus.
• You have verbal and written communication skills to lead consultations with program areas, prepare and present options papers, business cases, and presentations and to provide advice and recommendations to senior management.
• Experience in working with applications that leverage RESTful or SOAP APIs for data exchange and system interoperability.

Nice to Have:

• Previous OPS experience.

Skill Set Requirements:

Business Analysis:

• Identify opportunities to streamline, scale and continuously optimize initiatives considering the best available evidence.
• Have led and facilitated structured workshops and discussions to gather information from ministry staff, partners and stakeholders.
• Can evaluate, assess, and provide strategic analysis of complex information and initiatives and prepare recommendations and solutions that translate business priorities into implementable actions.
• Experience in Agile methodologies, collaborating with cross-functional teams to deliver iterative solutions.
• Experience in working with applications that leverage RESTful or SOAP APIs for data exchange and system interoperability.

Data, Analytics and Measures:

• Leads the development and implementation of performance measurement frameworks and indicators.
• Designs and employs tools and processes to support colleagues and partners in identifying risk, assessing value and developing improvement initiatives.
• Skilled with data collection, analysis, and visualization tools and techniques (e.g., MS Excel, PowerBI).

Relationships and Influence:

• Consultation and relationship management skills to build sustainable relationships throughout the ministry in order to develop support for strategic planning, business improvement and innovation work.
• Led/participated in consultation with cross-ministry partners, stakeholders, and external groups acting as subject matter expert.
• Exercise good judgment and communicate effectively verbally and in writing, to maintain and build good relations with colleagues, partners and stakeholders.

Problem Solving:

• Designs tools and processes to support colleagues and partners in identifying, assessing value and prioritizing strategic planning or improvement initiatives.
• Have led business case development and/or process improvement initiatives in which you adequately assess opportunities, identify risks, and integrate performance measures.
• Have risk assessment/management skills to determine the root cause of issues and create alternative solutions and mitigation and contingency plans.

Facilitation and Communication:

• Have designed and facilitated workshops, meetings and sessions that bring groups to consensus.
• Have led working groups and committees involving multi-level ministry staff and stakeholders through open interactive discussion.
• Have verbal and written communication skills to lead consultations with program areas, prepare and present options papers, business cases, and presentations and to provide advice and recommendations to senior management.

Public Sector Experience:

• Experience with Public Sector ITIL process including incident management, release management, problem management, support models, etc.
• Familiarity with the PMO Stage Gate process as implemented in Ontario Public Sector.
• Experience with Service Ontario/Ministry of Government and Consumer Services business processes, gating procedures, project management requirements and business rules.