Jobs at DoorDash in Canada

The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash.

DoorDash is looking for someone who wants a challenge, likes interfacing with top clients, and is passionate about standardizing & scaling integrated offerings across our New Verticals business. You will serve as the Technical Account Manager for our integrations in Canada, gathering information from partners and helping them connect to our systems. You will be expected to get to the lowest level of detail to understand our products & processes, as well as to think strategically about growing this business & function. You will strategize with our cross-functional DoorDash teams to build out world-class integrations in the local markets!

• You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders.
• You will identify, resolve, and escalate day-to-day integration-related blockers.
• You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement.
• You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes.
• You will help shape the systems integrations roadmap in collaboration with other product and operations owners.
• You will empower cross-functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content.

• Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds.
• Collaborate closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform.
• Communicate effectively with both technical and non-technical stakeholders to provide guidance and support.
• Translate complex technical requirements into clear business solutions that align with our partner’s objectives.
• Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve.

• You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
• You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
• You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
• You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
• You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.

• Operational
• Proven track record of maintaining and enhancing processes.
• Strong ability to collaborate with external partners to drive successful partnerships.
• Experience in project and/or program management.
• Proven success working in cross-functional engineering and operations teams.
• Technical
• 3+ years of experience translating technical concepts to business solutions.
• Demonstrated technical knowledge of integrations, APIs and webhooks.
• Hands-on working SQL experience to troubleshoot and self-serve.
• General
• Excellent written and verbal communication skills.
• Bachelor’s degree required.

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.