Service Crew jobs in United States

Responsibilities:

1. Lead a comprehensive strategy aimed at achieving optimal onboard quality and supplier performance across various metrics for food safety, halal and quality compliance, best practices standards as well as onboard and supplier audit programs.
2. Lead and develop quality standards including but not limited to audit procedures, food safety, halal compliance, training, trials, compliance, and monitoring.
3. Responsible for all ongoing onboard food safety, halal compliance programs as well as supplier audits and benchmarking to ensure the quality of products.
4. Ensuring quality assurance of all training content, driving consistency in training delivery, managing compliance registry, and monitoring the Halal certification register for third-party service providers. This includes ensuring key stakeholders receive relevant and up-to-date training.
5. Lead the food safety and Halal compliance assurance programs to ensure ongoing verification of good manufacturing and operational practice. Ensure adequate microbiological sampling program is designed and maintained with timely feedback and corrective actions implemented.
6. Oversee the relevant software system and other relevant tools and systems including catering schedule, crew complaints, menu planning, galley load planning, quality assurance (compliance & audit) invoicing and inventory management. Act on complaints regarding food safety and support the investigation process.

Qualifications & Experience:

Education:

• Degree or Honours (12+3 or equivalent)

Experience:

• In-Flight Service/In-flight Catering: 12+ Years
• Relevant experience in the areas of Airline Guest Experience, in-flight catering, and product design

Knowledge / Skills:

• Understanding of airline regulatory environment, international politics, and restrictions.
• Broad understanding of airline planning and operations.
• Experience of managing 3rd party supplier contracts and service-level agreements
• Delivery of large cross-functional projects across several stakeholders and departments with a key focus on customer experience.
• Profound knowledge of finance and accounting in the aviation catering industry
• Strong personal values and principles with accountability and transparency
• Strong political and international affairs knowledge
• Strong entrepreneurial and strategic thinking, as well as excellent analytical skills
• Excellent communication skills