Soft Services Manager jobs in Singapore

Support in the development of an overall facility management and maintenance strategy by the Senior Manager Community Management

Define and implement an asset management strategy and individual asset management plan that embeds efficiency and drives the overall maintenance calendar and activities

Develop and implement the facilities management and maintenance plan and budget

Review and recommend enhancements to FM policies, SOPs and operational guidelines

Act as the primary point of contact for all FM operations, ensuring alignment with the organization’s operational policies.

Developer and implement integrated Hard & Soft Services strategies to ensure high quality service delivery, asset performance, and client satisfaction.

Build and maintain effective cross functional relationships with stakeholders across the organization including Project, operation, Administration and other Teams ensuring seamless coordination and alignment with strategic goals

Oversee preventive, corrective, and predictive maintenance programs for MEP systems, HVAC, civil works, and critical assets in accordance with international standards and best practice.

Define and enforce service level agreements with outsourced facilities management service providers

Oversee the deployment of resources to meet facility and maintenance requirements

Sign off on work completion reports for facilities management works, ensuring that work is completed as per the required standards

Review status reports prepared by the facilities management and maintenance team and modify schedules or plans as required

Ensure proper lifecycle management of assets, including condition, monitoring, audits and service life optimization.

Manage facility upgrades, technical fit-outs, energy optimization, initiatives and capital improvement projects in coordination with engineering and project teams

Supervise all soft services functions including housekeeping, landscaping, pet control, waste management and security services – ensuring high standard of hygiene, safety and appearance.

Oversee effective waste management practices, ensuring segregation, safe disposal and compliance with municipal and environmental guidelines

Conduct regular service quality inspections and audits for soft services; address deficiencies and drive continuous improvement.

Coordinate with vendors, contractors and internal teams to ensure SLA compliance and resolution of escalated issues.