puestos en Emirates en Emiratos Árabes Unidos

We are recruiting a Desktop Support specialist in the Dubai office to support our IT infrastructure.

Role Description

TheDesktop Support Specialistis responsible for providing technical support, troubleshooting, and maintenance of computer systems, hardware, software, and networks. The role ensures efficient IT operations by resolving user issues and optimizing system performance.

Technical Support & Troubleshooting:

• ProvideLevel 1 and Level 2technical support for desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware, software, and network issues promptly.
• Assist users with operating system (Windows, macOS, Linux) and application-related issues.
• Install, configure, and update software and hardware components.
• Support remote and on-site employees via phone, chat, email, or ticketing system.

System Administration & Maintenance:

• Perform system updates, patches, and security configurations.
• Maintain asset inventory for IT equipment and track hardware/software licenses.
• Set up and configure new workstations, including user profiles and email accounts.
• Ensure compliance with security policies and best practices for data protection.

Networking & Connectivity:

• Troubleshoot and resolve basic network connectivity issues (LAN, Wi-Fi, VPN).
• Assist with managing Active Directory (user accounts, group policies, permissions).
• Support VoIP phone systems and conference room setups.

End-User Training & Documentation:

• Provide guidance and training to employees on IT policies, software, and best practices.
• Document common technical issues, resolutions, and FAQs for internal knowledge base.
• Collaborate with IT team members to improve support processes.

Required Skills & Qualifications:

• Education:Bachelors degree in IT, Computer Science, or related field (preferred) or equivalent experience.
• Experience:2+ years in IT support, desktop support, or a similar role.
• Technical Proficiency:
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365, Google Workspace, and other enterprise applications.

Preferred Certifications:

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation
• Apple Certified Support Professional (ACSP) (if supporting macOS)

Soft Skills:

• Strong communication and customer service skills.
• Ability to prioritize and manage multiple tasks effectively.
• Problem-solving mindset with a proactive approach.
• Team player with the ability to work independently when needed.

Work Environment:

• May require on-site and remote support.
• Occasional after-hours or weekend support for critical issues.