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CHIEF ENVIRONMENTAL HEALTH PRACTITIONER GRADE 1
Department of Health
Client Intake Advisor
Job summary
A well-established law firm is looking for a Client Intake Advisor to provide exceptional client experiences. This role involves responding to enquiries via phone and email, collecting key information to assess claim eligibility, and maintaining accurate client records. The firm offers a supportive environment with opportunities for career progression. Flexibility is required as the position involves a rotating shift pattern, including some weekend work. Ideal candidates will have excellent communication skills and a team-focused mindset.
Qualifications
- Must have a friendly, professional, and proactive manner.
- Ability to build rapport and gain client commitment.
- Desire to learn, develop, and progress.
Responsibilities
- Deliver a consistently high-quality client experience from first contact.
- Respond to enquiries via phone and email with professionalism.
- Collect and assess key information to determine claim eligibility.
Skills
Must Be based in Cape Town
Our client is a well-established and highly regarded law firm specialising in personal injury and clinical negligence claims. Founded over two decades ago, the firm operates nationwide and has built a strong reputation for delivering exceptional outcomes for its clients. Consistently recognised for its workplace culture, the organisation offers a supportive, people-focused environment where employees are genuinely valued and developed.
On behalf of our client, we are recruiting for a Client Intake Advisor to act as the first point of contact for new enquiries. This is a pivotal role within the business, responsible for welcoming prospective clients and guiding them through the initial stages of their legal journey.
You will handle enquiries via phone and email, ensuring every individual feels listened to, supported, and understood from the outset.
This role offers an excellent opportunity to join a friendly, high-performing team with clear and proven career progression pathways. A significant proportion of specialist roles within the organisation are filled through internal promotion.
- Deliver a consistently high-quality client experience from first contact
- Respond to enquiries via phone and email with professionalism and empathy
- Collect and assess key information to determine claim eligibility
- Accurately maintain client records using a case management system
- Work collaboratively within a fast-paced team to ensure enquiries are handled efficiently
- Excellent communication and listening skills
- Confidence when handling sensitive or emotive conversations
- A friendly, professional, and proactive manner
- Strong IT skills with good organisational ability
- A genuine desire to learn, develop, and progress
- Ability to build rapport and gain client commitment
- Team-focused mindset
The role operates on a rotating shift pattern:
Early Shift:- Monday–Thursday: 08:30 – 17:00
- Friday: 08:30 – 16:30
- Monday–Thursday: 12:00 – 20:00
- Friday: 12:00 – 19:30
You will also be required to work one weekend in every three, with a day off in lieu during the week. Weekend shifts are fixed following initial training.
Weekend / Bank Holiday Hours:- 10:00 – 18:00
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.