IT Professional -Engineer

Please note: the office is based in Cape Town CBD, you will be expected to be at the office in the morning with the possibility of going to customer sites during the day. You will need your own car and you must have a valid license.

Role:

1. Provide Level 2 remote support troubleshooting to clients to resolve technical issues in line with SLA.
2. Provide Level 2 Onsite Support to clients to resolve technical issues.
3. Conduct recurring visits – Remote or onsite.
4. Handle escalations from Level 1 and Junior IT Pros.
5. Reduce average ticket SLAs.
6. Provide after-hour support as per company policy.

Experience needed:

1. Outsourced managed services experience from a similar industry, working with many different clients and onsite support experience.
2. Strong Microsoft 365 technical support experience of about 2-3 years at least.
3. Strong organisational/process-driven ability.
4. Excellent communication skills and professional presentation – client-facing.
5. Experience with Autotask, Nable and IT Glue.
6. Experience with Microsoft 365, Azure, Active Directory and Microsoft Exchange.
7. Experience troubleshooting environments with Microsoft Desktop and MAC Operating Systems.
8. Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP.

Required education/trainings, certifications:

1. Microsoft Certifications.
2. IT Qualification.
3. Drivers License and your OWN CAR, YOU WILL BE EXPECTED TO VISIT SOME CLIENTS.

Location:

Based in Cape Town CBD.

Salary:

Salary bracket max around R25 000 – R28 000.