Credit Control à United States

The Customer Service and Collections Specialist is responsible for managing aged accounts, ensuring timely collections, and addressing billing inquiries and concerns from clients. This role serves as a key liaison between customers and internal teams, ensuring customer accounts are accurately maintained and payments are processed efficiently. The position demands professionalism, strong communication skills, and a proactive approach to resolving customer issues to maintain positive relationships.

Essential functions and duties

• Proactively contact customers to collect overdue invoices, taking appropriate actions to resolve payment issues and minimize outstanding balances.
• Send payment reminders, follow-up communications, and collection notices to customers to ensure timely payment.
• Investigate and resolve billing disputes and discrepancies through collaboration with internal teams and customers, ensuring clear and effective communication.
• Regularly reconcile customer accounts to ensure the accuracy of outstanding balances and identify any discrepancies.
• Serve as the primary point of contact for accounts receivable inquiries from customers.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Follow up on payments that lack remittance information or involve misapplied payments to ensure proper processing.
• Collaborate with cross-functional teams, including finance, sales, and customer service, to resolve complex or escalated customer issues.
• Conduct customer credibility checks and review credit terms to ensure compliance with accounts receivable credit control policies, mitigating financial risk.
• Create and maintain accurate customer accounts in the SAP system, ensuring alignment with AR credit control processes and organizational standards.
• Identify opportunities for adoption of digital payment platforms and solutions, ensuring efficient and secure transactions and reducing manual intervention.
• Support e-invoicing implementation by coordinating customer data collection and ensuring accuracy for system integration.
• Ensure all AR processes comply with organizational policies and financial controls.
• Other duties as assigned by management.

Qualifications

• 3+ years of experience in customer service or collections, preferably in the medical device industry.
• MS Office proficient, especially MS-Excel.
• Excellent communication, good at work prioritization, and problem-solving.
• High responsibility, ability to work under pressure, and reach set deadlines.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of medical terminology and understanding of medical device regulations is preferred.