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Global IT Business Process Specialist - Supply Chain (2 Years Contract)

Apply locations Jakarta time type Full time posted on Posted 8 Days Ago job requisition id V95139

The Global Business Process Specialist for Supply Chain (Move) is responsible for planning, developing, and implementing efficient and effective supply chain processes across multiple countries and regions for a new global Enterprise Resource Planning (ERP) including Warehouse Management System (WMS). The goal is to improve supply chain management processes to achieve maximum efficiency, cost-effectiveness, and customer satisfaction within a global environment. The role requires a solid understanding of the organization's operations, policies, and procedures alongside a thorough grasp of supply chain and logistics principles, relevant regulations, and best practices. The goal of the role is to define one consistent business process across our supply chain functions globally through one operating model known as the “Meiyume Way”. Working closely with super users and cross-functional teams to identify the reporting requirements, process improvements, optimize workflow, and ensure compliance with regulatory requirements.

Key Results / Accountabilities:

• Develops, implements, and maintains supply chain processes and procedures across various supply chain functions, such as planning, sourcing, manufacturing, transportation, warehousing, and distribution in association with business super users locally and globally.

• Collaborates with cross-functional teams to identify and address supply chain issues, such as disruptions, inventory levels, delivery schedules, and quality assurance to ensure customer satisfaction and most importantly how processes and system design can be enhanced to remediate globally.

• Establishes key performance indicators (KPIs), metrics, and goals for each supply chain function and tracks performance against targets.

• Partners with suppliers, vendors, carriers, and other third-party entities to ensure transparency, reliability, and quality control.

• Analyses current processes and identify areas for improvement to increase efficiency, reduce cost, and enhance quality.

• Develop and implement new processes, policies, and procedures to streamline operations and improve service delivery.

• Define and implement the global “Meiyume Way” operating model for supply chain working closely with our businesses around the world.

• Act as a gatekeeper and custodian of the template for Supply Chain to consolidate and prioritize "needs" from different stakeholders with the justification that aligns with the value and best practice of the "Meiyume Way".

• Provide thought leadership questioning the status quo on recommending changes to group design. Ability to escalate/influence as required.

• Perform change impact assessments and define training plans to support successful and smooth transition from legacy ways of working to one “Meiyume Way” operating model.

• Develop strong working relationships across key business stakeholders and peers to shape requirements. Making clear the options available.

• Develop roadmap for globalization of supply chain systems.

• Provides training, coaching, and support to supply chain teams to enhance performance, skills, and overall effectiveness.

• Conducts root cause analysis and develops action plans to resolve supply chain issues and inefficiencies.

• Identifies opportunities to streamline processes, reduce lead times, and drive cost savings, while maintaining or improving quality.

• Stays current with industry trends, emerging technologies, and best practices to ensure continuous improvement of the supply chain functions.

• Conduct training and provide guidance to end-users to ensure that they understand the processes and follow them correctly.

• Work closely with cross-functional teams to ensure consistent and accurate reporting of supply chain data.

• Monitor key performance indicators and provide regular reports to management.

• Ensure compliance with all relevant regulatory requirements, including GDPR, PIPL, and other local laws and regulations.

• Collaborate with the internal business globally, IT, third parties and other teams to ensure that process changes are properly implemented and monitored.

• Ensure effective knowledge transfer between teams in rolling out the “Meiyume Way” operating model, including process training with the business whilst working with IT and third parties.

• Defines master data requirements and reporting needs globally for supply chain.

Primary Interfaces:

• This position’s primary interfaces are:

  • Internal

    • Project Steering Committee.

    • Super Users.

    • Fung Group.

    • Meiyume technology team.

    • Meiyume Data and Insights team.

    • Supply Chain business teams globally.

  • External

    • Service providers.

    • Technology vendors / suppliers.

Qualification & Experience and Competencies:

Education and Experience (MUST HAVE)

• Bachelor's degree in business administration, supply chain management, or a related field.

• 5+ years of experience in supply chain management or logistics roles.

• Proven experience developing, implementing, and managing supply chain processes across various functions.

• Strong analytical skills with the ability to collect, analyze, and interpret data to identify trends, patterns, and opportunities for improvement.

• Excellent communication, collaboration, and stakeholder management skills.

• In-depth knowledge of supply chain operations, regulations, and best practices.

• Proficiency in project management, problem-solving, and change management techniques.

• Experience working in a global environment with cross-functional and/or multicultural teams.

• Ability to travel domestically and internationally, as required.

• Ability to work independently and prioritize work in a fast-paced environment.

• Knowledge of ERP and WMS systems including SAP, Oracle, Dynamics, or Infor.

• Knowledge of PowerBI, data lake or other analytic reporting tools.

• Understanding of regulatory requirements and compliance issues.

• Creative and willing to drive change.

• Familiar with managing external vendors and able to communicate with users across all levels.

• Understands master data requirements and reporting needs.

• Able to adopt a flexible working hour arrangement to work with team members located in different time zones.

• Interested in and able to work with people from different cultures and backgrounds.

• Good command of written and spoken English, Cantonese, Putonghua/Mandarin, French, Thai, or Indonesian Bahasa speaking and writing ability is an advantage.

• Demonstrates a strong awareness of the uses of IT within the industry sector and specifically within competitive or associated organizations operating in the same market.

Preferred Criteria (NICE TO HAVE)

• Track record in Project Management tracking tools such as Monday.com, Jira or equivalent.

• Certified PM (PMP) and/or Agile Scrum Master certifications highly regarded.

• Previous experience implementing WMS and other system modules highly regarded.

• ISO27001 experience highly regarded.

• Knowledge of Gartner’s run, grow and transform model.

• Experienced in manufacturing or B2B industry is an absolute advantage.

Economic Dimensions:

• Contribute to a 3-year financial plan for the One ERP project opex and capex costs.

• Provide forecast quarterly to Project Manager on upcoming spend for the One ERP project vendors and internal costs.

• Categorize costs for One ERP project against Gartner’s run, grown and transform model for Supply Chain.

• Forecast people spend across employees and consultants during the life of the project for Supply Chain.

Country / Cluster Specific Information:

With an annual budget consisting of opex and capex this position is jointly responsible for ensuring the rollout of the One ERP project to various Meiyume's businesses globally across eight locations including United States, United Kingdom, France, Thailand, Singapore, Indonesia, Hong Kong, and China.

Joint responsibility for ensuring the highest possible satisfaction of business team members at Meiyume locations globally through effective design, implementation, and support. Any interruption or outage of any component of this ERP project could cause an immediate discontinuance in the ability for:

• Manufacturing sites to manufacture products,

• Warehouses / distribution centres to ship products and receive raw materials,

• Offices to communicate using tools such productivity tools and critical ERP systems.

In short, Meiyume’s business could come to an immediate halt if the responsibilities of this position are not executed to an extremely high level of standard. The cost impact of such an outage would far exceed the annual budget for which the position maintains responsibility.

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