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Position Overview: Solution Consultant – SaaS ERP

BS&A Software, a market-leading software organization with proven technology, is seeking a Solution Consultant to join our growing Implementation Team. You will play a key role in the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Solution Consultants are customer-facing and play a key role in translating customer requirements into our software solutions.

If you are looking for a challenging and rewarding opportunity to utilize your skills, we'd love to hear from you!

Key Responsibilities:

• Lead the Discovery, Design and Configuration phases of customer implementations.
• Define, analyze, and interpret customer business needs and procedures, aligning them with project objectives.
• Map customers’ existing business processes and legacy system data to the BS&A ERP system.
• Partner with customers to perform data validation following conversion of master data and historical transactional data from customers’ legacy systems.
• Configure and customize ERP systems in line with client's operational methods and BS&A’s recommended practices.
• Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations.
• Deliver outstanding customer support and address client concerns throughout the implementation process.
• Collaborate with various team members, including Project Managers, Data Conversion team members, and Implementation & Training Specialists.

Qualifications:

• Bachelor’s degree in business, Accounting/Finance, Information Systems, or equivalent work experience.
• Minimum 3 years’ experience in hands-on implementation of complex SaaS ERP systems, preferably in GovTech/Municipalities.
• Specific domain knowledge in one or more areas of ERP systems, such as Core Financials or HRMS/Payroll. Knowledge in municipality-specific functions such as Utility Billing and Community Development is a plus.
• Keen eye for detail, able to quickly identify potential issues in customer configuration and/or data conversion issues.
• Some technical proficiency (Excel, basic SQL scripting, etc).
• Strong communication skills, both written and verbal, are essential.
• Excellent customer facing skills with the ability to simplify technical aspects for non-technical users.
• Ability to manage stress and anxiety levels in complex and fast paced environments.
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
• Ability to travel to customer sites for kickoff meetings and other ad-hoc activities (up to 25% travel).
• Valid driver’s license.

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:

• Competitive pay.
• Health Insurance – BCBS of Michigan – Employer-paid premium.
• Health Savings Plan – Employer contributes 75%.
• Dental Insurance – Employer-paid premium.
• Vision Insurance – Employer-paid premium.
• Retirement – 401(k) – Employer-paid.
• Retirement – 401(k) – Employer matches 50% of team member contribution.
• Paid Parental Leave.
• Insurance – Employer-paid premium.
• Life Insurance – Employer-paid premium.
• Generous PTO and Holiday Time.
• Company-sponsored events.

BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.

BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex, or expression, national origin, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.