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Global Social Media Accounts & Vendor Lead
Job summary
A leading technology company in the United Kingdom is seeking a Key Account Manager – Social Media to manage global social media operations. This role involves overseeing agency relationships, setting KPIs, and leading performance reviews while ensuring brand consistency across platforms. The ideal candidate has experience in social media or customer service, vendor management skills, and strong analytical abilities, with a focus on delivering results and fostering innovation in customer engagement.
Benefits
Qualifications
- Experience managing global vendor relationships in social media or customer service.
- Understanding of social media platforms and community management.
- Proven track record in managing RFPs and partnering with agencies.
Responsibilities
- Manage relationships with social media response agencies worldwide.
- Set and monitor KPIs and quality benchmarks for social engagement.
- Lead performance reviews to ensure continuous improvement.
- Oversee operational excellence across all markets and platforms.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.