Retail Store Manager jobs in United Kingdom

Retail Store Manager – IQOS
Location: Westfield Stratford, London
Salary: £36,500
Contract: Permanent
Hours: 40 hours per week
Benefits: Competitive salary, performance‑related monthly store bonus, pension

Please note: Applicants must be aged 18+ due to the nature of the product.

We’re looking for an experienced leader who can inspire a team, drive operational excellence, and deliver outstanding store performance. If you excel at coaching, motivating, and developing staff while achieving ambitious sales targets, this is the role for you.

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke‑free future, IQOS combines cutting‑edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

As Retail Store Manager, you will have full responsibility for your store’s performance, leading your team to deliver exceptional results in sales, service, and operational standards.

• Lead, coach, and develop a retail team, setting clear performance expectations and delivering ongoing feedback
• Drive sales performance and ensure the store achieves or exceeds targets
• Oversee all operational aspects of the store including stock management, reporting, cash handling, and opening/closing procedures
• Implement strategies to improve store efficiency, customer experience, and team engagement
• Maintain high product knowledge and ensure your team is fully trained and confident in communicating IQOS features

This is a leadership‑focused role, with full training and support provided to help you succeed.

The ideal candidate is a professional Retail Store Manager who:

• Excels at leading, motivating, and developing a high‑performing team
• Is results‑driven and accountable for achieving store targets
• Has strong operational knowledge and experience managing all aspects of a retail
• Demonstrates strategic thinking and problem‑solving skills
• Is customer‑focused, enthusiastic, and passionate about delivering excellence
• Builds strong relationships with team members and stakeholders
• Has high emotional intelligence and inspires confidence in others

• Screening call
• 1st stage Virtual Interview
• 2nd stage in person Interview in Hammersmith

Take the next step in your retail management career and join us as a Store Manager at Westfield Stratford.