Police jobs in United Kingdom

Are you passionate about delivering exceptional housing management services? We are seeking a Neighbourhood Services Officer to join our team, playing a vital role in fostering positive relationships with residents and ensuring our housing services are responsive to their needs.

• Actively engage with residents, delivering housing management and tenancy services while addressing breaches and neighbourhood disputes.
• Serve as an ambassador for mhs, demonstrating integrity and respect while building constructive relationships across teams.
• Promote a positive complaints culture, using resident feedback to enhance service delivery and ensure high satisfaction levels.
• Oversee designated social housing neighbourhoods, ensuring adherence to tenancy conditions and achieving service targets.
• Collaborate with internal and external partners to address anti-social behaviour and provide vital support to residents during critical situations.
• Offer general housing advice, assist new tenants in understanding their rights and responsibilities, and ensure they settle into their homes.
• Maintain accurate records on systems like ONE Housing and ensure strong data governance.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a solid understanding of housing and tenancy law.
• Proficiency in Microsoft Office applications and digital systems.
• Proven experience in a housing sector environment focused on outstanding customer service.
• Experience in managing customer complaints effectively, ensuring needs are prioritized.
• Resilient and empathetic, able to handle challenging conversations professionally.
• Awareness of cultural diversity and ability to provide tailored support.
• Experience in preparing cases for legal action, including court attendance.
• Relevant professional qualification, such as CIH Level 2 or 3.

This role offers a chance to contribute to the well-being of our residents and help create thriving communities. If you’re dedicated to enhancing lives through effective housing management, we want to hear from you!

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.