Senior Neighbourhood Officer

Service Care Solutions; Reading; Hybrid

Job description

Senior Neighbourhood Officer
Slough, Berkshire
Temporary
Full time - Hybrid

We are seeking a highly skilled and experienced Senior Neighbourhood Officer to join a team based in Slough, for a full time, temporary contract with an initial contract period of 3 months. This is a hybrid role and involves a mix of remote working and patch management. The Senior Neighbourhood Officer position will deliver excellent housing management services, ensuring that operational performance is high and continues to improve. Please note a full UK Driving Licence and access to a vehicle are required for this role.

Requirements

1. Extensive experience in Housing
2. Experience of managing and prioritising own workload and ability to work effectively as part of a team
3. Excellent verbal communication and presentation skills
4. Knowledge of legal enforcement proceedings via the County Court
5. Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management
6. Great problem solving abilities
7. Full UK Driving Licence and access to a vehicle

Role Expectations

1. Provide a comprehensive housing management service, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits
2. Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager
3. Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures
4. Assist in developing annual service plans and programs of work for Housing teams
5. Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur
6. Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan
7. Work in partnership with key stakeholders and represent the council on key groups when necessary.

The pay range for the role is £23.00 to £25.00 per hour LTD company rate. The PAYE equivalent is £19.61 to £21.31 per hour, inclusive of holiday.

If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration.

If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)