Nurse jobs in Gran Bretaña

Direct message the job poster from Yourgene Health

Job title: Customer Care Specialist

Reports to: Customer Care Manager

Location: Manchester Science Park

Contract Type: Full-time, Permanent

Salary & Benefits: Competitive Salary + Benefits Package

About Yourgene Health:

Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group works in partnership with global leaders in DNA technology to advance diagnostic science. Our mission to enable scientific advances to positively impact human health remains at the core of our focus. It drives and motivates us to develop class leading products and services to meet our customers’ needs.

Yourgene primarily develops, manufactures, and commercialises simple and accurate molecular diagnostic solutions, for reproductive health, precision medicine and infectious diseases. We have a comprehensive offering of non-invasive prenatal tests (NIPT) NGS workflows that have been built with labs in mind, and clinical prenatal screening services. The IONA test was the pioneer, the first to market as an IVD product, changing the NIPT screening landscape back in 2015. Continuing to build on our expertise in cell-free DNA, our next generation size selection Ranger Technology uses machine vision for superior precision. With multiple platforms for a range of clinical and research cfDNA sample preparation applications including NIPT, liquid biopsy, gene synthesis and long fragment recovery.

In addition, we offer a portfolio of screening products in reproductive health, precision medicine and infectious disease including screening assays for cystic fibrosis and DPYD genotyping to prevent chemotoxicity.

Yourgene Genomic Services provides a range of genetic analysis services for our clinical, research and pharma customers to support partners with DNA extractions, biobanking, genotyping, arrays and sequencing workflows (WES and WGS). Yourgene Genomic Services offers a Non-Invasive Prenatal Testing (NIPT) Service, enabling clinics to run their own NIPT service for pregnant women with our prenatal screening tests and service laboratory based in Manchester.

Yourgene Health is part of the Novacyt group of companies and is headquartered in Manchester, UK with facilities in Singapore and Canada.

Our Culture:

Yourgene is a growing, vibrant and exciting place to work, we are looking for committed driven individuals to be part of our next growth journey. Our culture is described by our employee's as collegiate, friendly, professional, innovative, open and fast paced. We have many social and wellbeing initiatives run by our Social Huddle that keep our sense of community alive during challenging times that the pandemic has thrown our way. At Yourgene we focus on putting values led programmes in place to ensure that we can attract, retain and develop our people. We want our people to have a career with Yourgene and we ensure that they are recognised and rewarded for their achievements and commitment, everyone plays a critical role in our growth journey.

Description of role:

This role is based at the UK head office of Yourgene Health (YGH) in Manchester within a diverse Customer Care Team. YGH is an international molecular diagnostics group which develops and commercialises genetic products and services. The group works in partnership with global leaders in DNA technology to advance diagnostic science. To support our strategic growth plans and our goal of delivering a continuously improving Customer journey we are looking for the right individual to contribute to our organisation. You will work in a team of currently 5 individuals who look after internal and external customers across our global operations to ensure that the service standards and expectations of our customers are met.

Key areas of responsibility:

• Daily interaction with customers in the assigned territory responding to all incoming enquiries, orders and complaints in a timely fashion and with accuracy.
• Build strong relationships with external and internal stakeholders, optimising touchpoints and identifying opportunities to improve the customer experience.
• Track the full order cycle from processing of orders to shipment and invoicing and communicate with Sales, Operations and Logistics teams to overcome any obstacles.
• Own complaints relevant to your customer base and push for quick and thorough resolutions.
• Participate in weekly fulfilment meetings; providing brief weekly reports on orders placed, issues faced and proposals to resolve.
• Maintain accuracy of data such as pricing and contact details in our NetSuite database.
• Undertake any such additional duties that are commensurate with the level of this post.

This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to incorporate changes and developments in the YGH business. Any changes will be discussed in full and agreement being reached with the post holder as to how their role will develop and grow to suit the needs of a fast-changing business.

Qualifications, Skills and Abilities:

• Demonstrable experience of supporting customers in a customer service role.
• Ability to cope with the demands of a fast-paced technology-based business.
• Must be willing to learn new aspects of the role and have a pro-active approach to source and share information.
• Must be a strong verbal and written communicator with an ability to build strong relationships across geographies and cultures and work collaboratively.
• Excellent organisational skills and an ability to work to tight and moving timelines.
• A sense of enthusiasm, integrity, a can-do attitude, and a willingness to succeed.

Beneficial:

• Existing knowledge of Clinical Diagnostics environment, genetics or molecular biology (incl. techniques such as NGS and PCR) and the importance of relevant international regulations.
• Knowledge of how to use systems SAGE or NetSuite.

Closing Date:

Sunday 27th April, 2025

Equal opportunities:

Yourgene Health and the Novacyt Group of companies provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.