Customer Support jobs in United Kingdom

Customer Support Operations Engineer, West — CA Remote (BC & ON only); U.S. Remote. This role is remote-first and supports Webflow’s Customer Support Operations by implementing, maintaining, and supporting internal tools and workflows to reduce customer effort through automation and tooling.

We’re looking for a Customer Support Operations Engineer to join our Customer Support Operations team and power great support by reducing customer effort through smart tools and automation. You’ll assist with technical issues, contribute to operational improvements, and collaborate with senior engineers and stakeholders to improve the efficiency and effectiveness of our Customer Support teams.

This role suits someone who enjoys hands-on technical work, supporting others, and growing their technical and operational skills in a collaborative environment.

• Location: Remote-first (United States; BC & ON, Canada). Must be based in Pacific or Mountain Time Zones
• Type: Full-time, Permanent, Exempt
• Compensation: Base pay ranges structured by geographic zones; US dollars for US workers and Canadian dollars for BC, Canada. Specific base pay determined by location, experience, qualifications, and skills.
• Base pay ranges (USD): Zone A $115,000 - $155,500; Zone B $108,000 - $146,000; Zone C $101,500 - $137,500
• Base pay ranges (CAD for BC, Canada): $131,000 - $176,500

This role is eligible for Webflow’s company-wide bonus program. Payouts are based on company performance against established goals.

Please visit our Careers page for information on geographic pay zones and confirm your zone with your recruiter.

• Application Information: Applications accepted on an ongoing basis until position is closed and filled
• Reporting to: the Senior Manager, Global Customer Support Operations

As a Customer Support Operations Engineer, you’ll contribute to the following:

• Scope and implement new tools, processes, and procedures
• Build and maintain tools to provide immediate feedback on customer issues and automate common tasks
• Build and maintain tools that help improve CST efficiency, including AI-integration into Zendesk and diagnostics plugins
• Analyze data from customers and Customer Support to improve service
• Work cross-functionally to ensure partner success
• Collaborate on policies and procedures for Customer Support
• Identify efficiency and productivity improvements for the team and the department

Requirements:

• 4-7 years of experience with support or workflow tools such as Zendesk, Webflow, Make, or similar platforms
• Familiarity with modern development tools and workflows (e.g., GitHub, APIs, basic databases)
• Experience with frameworks or platforms such as React, Next.js, or Vercel
• Experience using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot) for code generation, debugging, and productivity improvements
• Experience working with relational databases

You’ll thrive as a Customer Support Operations Engineer if you:

• Can follow technical requirements and contribute to clear, documented specifications
• Bring strong communication skills and are comfortable working with a distributed team
• Have excellent problem solving, troubleshooting and computing skills
• Have the ability to quickly scope, implement, and improve new tools and processes
• Are passionate about supporting customers and internal teams to deliver great customer experiences
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn’t a solo act.
• Reinvent ourselves. We don’t just improve what exists; we imagine what’s possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.
• Ownership in what you help build. Every permanent Webflower receives equity (RSUs).
• Health coverage that actually covers you. Medical, dental, and vision plans for full-time employees and dependents, with premiums largely covered by Webflow.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program.
• Wellness for the whole you. Access to mental health resources, therapy, and coaching.
• Invest in your future. 401(k) with employer match (US) and retirement savings support globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses.
• Bonus for building together. WIN bonus program for eligible employees.

Note: This refined description excludes non-essential application forms and voluntary disclosures to focus on role responsibilities and qualifications.