Customer Service jobs in France

PSI is a leading Contract Research Organization (CRO) with about 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.

At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.

We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.

We are now expanding Operations in the UK and looking for a dynamic and knowledgeableCoordinatorto join PSI Grants Expense Management division.

In this role, your goal will be to ensure that physicians and hospitals receive on time and accurate payments for their participation in the global clinical research programs. You will contribute to everything from budgets development/estimation of costs till final reconciliation of the studies.

You will perform various calculations, work with payment databases and be the focal point for PSI global teams of experts and hospitals worldwide regarding payments coordination. If you don’t believe in one-size-fits-all solutions and have a passion for working with numbers and analyzing data sets – you may be just the person, we are looking for! And it is not only about the numbers, but there is also a space for creativity: development and enhancement of payment strategies that make a difference, delivering best in class service to clients, making people happy and satisfied by meeting their needs and exceeding their expectations.

Responsibilities:

• Planning the budget, distributing the grants between the countries and beneficiaries
• Coordination and processing of payment calculations within clinical research projects
• Communication point for Accounting, Legal and Operations teams to ensure proper payment flow within clinical research projects
• Setting up payment databases to calculate financial reimbursement to hospitals
• Writing business and functional specifications to payment databases
• Compiling of grant expenses forecasts
• Making the calculation and payment process transparent and reporting the payment status to internal parties and clients

• University Degree. Economic background is a plus
• Experience of working with big amounts of finance data
• Work experience in grant management in clinical research
• Work experience in an international setting
• Proficient user of standard MS Office applications (Word, Excel, and PowerPoint)
• Critical and analytical thinking skills
• Detail-oriented, able to multi-task and work effectively in a fast-paced environment
• Good problem-solving abilities, flexibility in responding to business needs
• Team oriented with excellent customer service and interpersonal skills, including a positive attitude to tasks and projects

We offer:

• Excellent working conditions
• Extensive training and friendly team
• Competitive salary and benefits package
• Opportunities for personal and professional growth

Take your first step towards a career in clinical research, coordinating a variety of tasks and learning new things while growing with the company.