Call Centre Agent

Wescot Credit Services Limited; Glasgow; Hybrid; GBP 26,000 - 35,000; Full time

Job description

Join Wescot Credit Services, as a Call Centre Agent within the Vulnerable Customer team!

This is an exciting opportunity to become a valued member of the LBG Banking Team, Starting 12th May 2025. Our office is just a short walk from Glasgow Central Station.

• Salary: From £26,965.54 (for a 40-hour week)
• Bonus: Earn up to £2,000 annually!
• Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 6 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
• Training: 5 weeks with a dedicated L&D Trainer supporting you.
  
  

If you’re passionate about making a difference, helping people, and working in a supportive environment, we want to hear from you!

As a Call Centre Agent within the Vulnerable Customer team you will;

• Be our customers’ first point of contact, providing 5-star customer service at all times. You’ll know when to be empathetic, when to build rapport and most importantly, when to do what’s right for them.
• Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
• Use your empathy and resilience skills to talk about financial challenges and be able to navigate to a positive outcome with care.
• Tailor affordable repayment plans to help our customers on the road to financial recovery.
  
  

What’s in It for You?

• We want to make sure you feel valued and supported every step of the way:
• 31 days of holiday (including bank holidays)
• Exclusive discounts and cash back at hundreds of high-street stores.
• Optional private healthcare plan (BUPA)
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Hybrid working opportunities once you’re settled in.
• Ongoing career support from our friendly in-house team.
  
  

Who Are We?

Wescot Credit Services, part of the global Encore Capital Group, we are a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We're on a mission to help people turn their financial lives around. We’re proud to be a Great Place to Work-Certified company, and we believe in creating an inclusive, diverse, and supportive environment for everyone.

Want to see what it’s like? Hear from our awesome colleagues here: Watch this video! (https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf)

Ready to Apply?

Apply now and take the first step toward a meaningful, rewarding career with Wescot!

• At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

CCAGLA