Customer Service Adviser jobs in United States

We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offers growth for their employees and a number of fantastic benefits.

To be considered for the role, you'll require the following essentials:

1. Proven experience of providing excellent customer service
2. Natural problem solver
3. Excellent communication skills
4. Excellent telephone manner
5. Previous Call Centre experience is desirable, however not essential.
6. Strong knowledge of Microsoft applications and web-based platforms

The ideal candidate will have proven customer service experience in either a face-to-face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.

Within this position, you'll also be:

1. Liaising with customers who contact our Client via telephone, email, SMS, live chat, or WhatsApp.
2. Understanding customers' situations and providing the best solution to deliver an outstanding customer experience.
3. Ensuring that all queries are answered in a timely manner using the CRM System and that these meet the Service Level Agreements in place.
4. Displaying professional customer service while identifying potential opportunities to maximize processes and targets.

Working hours and Salary:

1. Salary is £25,528 pro rata per annum plus OT and bonus
2. Various shifts between 8am and 6pm including some weekends
3. Annual bonus scheme
4. 25 days holiday plus bank holidays
5. Extensive training for all employees
6. Development Programme
7. Wellbeing programme

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre, and Office Support.

Talk Staff Recruitment acts as a Recruitment Business in relation to this vacancy.

See our website for more details and jobs available.