Customer Service Advisor

Hays; Oxford; On-site

Job description

Experienced Customer Service Advisor required for 12 Month Interim position

Key Responsibilities

1. To deliver an excellent service to the customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty to the company.
2. Ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.
3. Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
4. Responding to queries in respect of products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the Company.
5. Record all queries and action points on the relevant department customer contact system.
6. Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
7. Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
8. Prioritise and organise workload to ensure completed within service level agreement.

Skills and Qualifications:

1. This role would suit either an experienced customer service professional with office based experience or a recent graduate with previous retail customer service experience.
2. Excellent written and verbal communication skills required, a good level of systems experience and available to commit to a 12 month contract.
3. GCSE or equivalent English Language and Mathematics is preferable.
4. Previous customer service experience, preferably within the finance industry.
5. Effective telephone and negotiation skills in both written and verbal.
6. Excellent administrative skills.
7. Keen eye for accuracy and attention to detail.
8. Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
9. Demonstrate the ability to learn and employ finance and credit-control knowledge.
10. Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
11. This role will be subject to a Basic DBS and credit check.

What You'll Receive in Return:

1. Start date 7th of April 2025 6 weeks initial training.
2. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking.
3. This is a fully office based role, Monday to Friday 08:30 - 17:00, 37.5 hours per week.
4. £12.21 per hour + holiday pay.
5. 12 Month Contract.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.