Customer Service Advisor at ArvatoConnect

HipHopTune Media; United Kingdom; Remote; GBP 23,000 - 24,000

Job description

ArvatoConnect is seeking a Customer Service Advisor with strong IT and communication skills to join our dynamic team in a fully remote role. If you are passionate about delivering exceptional customer experiences and want to work for a forward-thinking organisation, we encourage you to apply.

About the Company

At ArvatoConnect, we are a trusted customer experience and business optimisation partner, helping organisations transform how they operate and connect with their audiences.

We don’t settle for “good enough” – we strive for excellence. Through technology-driven solutions, we empower our clients to:

1. Build stronger connections
2. Enhance customer loyalty
3. Improve operational efficiency
4. Drive growth and confidently embrace the future

Join our team and be part of a company that prioritises innovation, collaboration, and continuous improvement.

Apply today and take the next step in your career with Arvato Connect!

Position: Customer Service Advisor

Salary: £23,796 a year

Job Type: Full Time

Location: Remote, UK

About the Role

Remote Customer Service Advisor

Fixed Night Shifts 3pm-Midnight & 5pm-2am on rotation

Start Date: 20th of January

Full availability required to attend day time training for 3 weeks 20th January – 7th February

ArvatoConnect is seeking Customer Service Advisors to represent an international retailer whose global success has been driven due to its creativity and close links to its customers. This fashion retailer prides itself on its creative approach to retail and offers an innovative and excellent training package to prepare successful candidates for a successful career with us.

You will be required to work 40 hours per week, over 5 days, between Monday-Saturday completing both 3pm-Midnight shifts and 5pm-2am shifts – fixed shifts cannot be accommodated at present.

Main Duties

• To work as part of a team delivering a first-class, professional telephone inbound and outbound service to support and delight our client’s customers.
• Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against.
• Maintain an excellent knowledge of our client’s portfolio of products to understand customer needs.
• Responsible for skilfully retaining customers through positive customer relationship building.
• Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence.

Qualifications

• You can demonstrate that you can meet the criteria detailed in the job description (attached).
• You’ll have experience interacting with customers via telephone, Email, or webchats.
• You can work independently and as part of a team.
• You will feel comfortable and may have experience in providing technical support and guidance.
• IT literate, strong keyboard skills, and comfortable in using a wide range of commercial software packages, for example, Microsoft Office.

Additional Benefits

• 31 days holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off.
• Excellent on-the-job training and ongoing core skills development.
• Life assurance and access to a company pension scheme (after the qualifying period).
• Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less.
• An employee assistance program to ensure your wellbeing.
• Monthly employee-voted awards to recognize your achievements.

Still like what you see? If want a role where you’re encouraged to be 100% you every day and you’re happy with the following final points, get in touch and apply today!

• You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks.
• You will need a quiet and comfortable ergonomic workstation when working remotely.
• Full availability during three week training period required.
• You are based in the UK.

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.