Customer Service Advisor at Perkbox Vivup

HipHopTune Media; United Kingdom; Remote; GBP 20,000 - 25,000; Full time

Job description

Join the Perkbox Vivup team as a Remote Customer Service Advisor and play a vital role in delivering exceptional support to clients. This is a fantastic opportunity for individuals with excellent communication and writing skills who thrive in collaborative environments. As a key team player, you’ll provide expert assistance, ensuring customer satisfaction and contributing to a positive user experience. If you’re passionate about helping others and want to be part of an innovative company revolutionizing employee benefits and wellbeing, apply today and take your career to the next level!

About Perkbox Vivup

In July 2024, Perkbox and Vivup merged to form the Perkbox Vivup Group, a leading platform for employee benefits, wellbeing, and engagement. Serving over 7,500 organisations across various sectors, the group supports 4 million employees worldwide with an expanded range of benefits and wellbeing solutions.

Combining two decades of expertise, the Perkbox Vivup Group focuses on improving mental health support, managing everyday costs, and fostering employee engagement. With a vision to create healthy, happy, and productive workforces, the group leverages innovative solutions like Vivup Clinical and Wellbeing Services to provide specialist care.

Poised to transform the employee benefits landscape, the Perkbox Vivup Group is committed to setting new standards and shaping the future of workplace wellbeing globally.

Position: Customer Service Advisor

Salary: £20,000 to £25,000 yearly

Job Type: Full Time

Location: Remote, UK

UK Remote. 8am to 6pm and weekends 8am to 2pm on a rota basis (approx. 1 in 6)

About the Role

You will be responsible for providing customer service excellence by responding to customer queries in a timely manner through multiple communication channels including telephone, live chat and email as well as the administration of customer orders; from being placed on the system, ordered with suppliers and received by customers. Attention to detail is paramount as are exceptional customer service skills.

Main Duties

What You’ll Be Doing

1. Answering customer calls, online chats, and emails in a courteous and timely manner.
2. Responding politely, quickly, and efficiently.
3. Diffusing customer situations and providing advice and solutions.
4. Taking ownership of all customer enquiries and providing updates through to resolution.
5. Managing customer complaints and expectations regarding deliveries and/or faulty items for effective resolution.
6. Understanding the company’s products and services in order to provide accurate information.
7. Liaising with partners to ensure that customer issues are handled correctly and efficiently.
8. Reporting of system and service issues and ensuring that solutions are developed.
9. Accurately recording customer-related tasks and query reasons so data can be analysed.
10. Working as part of a team.

Qualifications

What We’re Looking For

1. Dependable and organised with a high attention to detail.
2. Professional and clear communicator with the ability to build strong relationships and instil confidence.
3. Articulate and tactful on the phone with excellent customer service skills.
4. Self-motivated and ability to prioritise a busy workload in a fast-paced environment.
5. Excellent team player with a willingness to collaborate to achieve solutions.
6. Desire to succeed both individually and as a team.

The Interview Process

Our interview process usually involves 3 main stages:

1. Short call with a member of the TA team.
2. 30-minute video call with Hiring Manager and one other team member.
3. Final Interview and task with two members of the team.

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on [e-mail].

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.

We’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us.

Required Documents

1. CV/Resume

Application Process

Interested and qualified? Do not hesitate to APPLY NOW!