Customer Service Advisor at Vodafone UK

HipHopTune Media; United Kingdom; Remote; GBP 25,000 - 26,000

Job description

Vodafone UK is hiring Customer Service Advisors with exceptional communication skills to join our team in a rewarding remote position. If you’re passionate about delivering outstanding customer experiences and thrive in a collaborative, digital-first environment, we’d love to hear from you!

At Vodafone, we’re committed to building a better future driven by connectivity, inclusivity, and sustainability. As a global leader, we combine the power of technology and human spirit to connect individuals, businesses, and communities worldwide.

Why Work at Vodafone UK?

• Flexible Remote Work: Vodafone’s home-based work model allows employees to work remotely most of the time, with occasional in-person sessions for creativity and team connection.
• Comprehensive Support: We provide home working kits to ensure you have the tools and resources to excel.
• Diversity & Inclusion: Vodafone UK is committed to creating a workplace that reflects the communities we serve, earning us a Great Place to Work certification.

Our Corporate Division plays a critical role in supporting UK and Group operations, driving our success and digital transformation while fostering innovation at every step.

Position: Customer Service Advisor

Salary: £25,358 a year

Job Type: Full Time

Location: Remote, UK

About the Role

As a Customer Service Advisor, you will be responsible for ensuring the smooth operation of customer accounts and delivering exceptional customer service to our corporate clients. You will communicate with our customers via internal calls or by Webchat.

Main Duties

• Manage customer relationships by efficiently handling and resolving calls, live chats, and emails.
• Collaborate with various departments within Vodafone Business Care and the wider group to address account queries.
• Support Corporate Account and Service Managers to ensure seamless account management.
• Address technical and international network-related queries by liaising with Vodafone and the wider group.
• Work as part of a team to deliver world-class customer service with a focus on First Contact Resolution.
• Advocate for and guide customers towards self-service opportunities.

Qualifications

• Proficient in handling inbound and outbound calls, emails, and live chats, always prioritizing customer interests.
• Skilled in resolving a wide range of customer queries with a high rate of First Contact Resolution.
• Accurate in reporting information on customer accounts.
• Capable of capturing reasons for calls through wrap-up calls.
• Committed to providing customers with accurate and timely information to help them make the most of our services.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that taking care of our employees is the key to their success.

• That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
• We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
• We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.