Customer Service Advisor —Remote

Infiniti One Recruitment is currently recruiting for a Customer Service Advisor to join one of their esteemed clients in a remote role. The ideal candidate will be proficient in using Salesforce or similar CRM software and possess excellent verbal and written communication skills. In this position, the Customer Service Advisor will be responsible for engaging effectively with customers, ensuring their needs are met with professionalism and efficiency. This is an exciting opportunity for individuals looking to contribute to a dynamic team while working from home.

Position: Customer Service Advisor

Salary: £32,000 a year

Job Type: Full Time

Location: Remote, UK

About the Role

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a background in financial services, enabling them to provide exceptional support to our clients. This role involves utilising Salesforce to manage customer interactions and analyse client needs, ensuring a high level of satisfaction and retention.

Main Duties

1. Respond to customer enquiries via phone, email, and chat in a professional manner.
2. Utilise Salesforce to track customer interactions and maintain accurate records.
3. Analyse customer feedback and data to identify trends and areas for improvement.
4. Provide information about products and services, assisting customers with their queries.
5. Collaborate with team members to resolve complex issues efficiently.
6. Maintain up-to-date knowledge of company policies, procedures, and financial services offerings.
7. Ensure compliance with regulatory requirements while handling customer information.

Requirements

1. Proficient in using Salesforce or similar CRM software.
2. Excellent verbal and written communication skills, with the ability to engage effectively with customers.
3. Strong analytical skills to assess customer needs and provide tailored solutions.
4. Ability to work well under pressure while maintaining attention to detail.
5. A positive attitude and a commitment to delivering outstanding customer service.

If you are passionate about helping others and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.