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Mortgage Customer Service Advisor – Contact Centre (Fully Remote)
HipHopTune Media
United Kingdom
Remote
GBP 25,000 - 35,000
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Job summary
An established industry player is looking for a Mortgage Customer Service Advisor to join their fully remote team. This role is perfect for individuals with a strong background in call center environments, particularly in B2C customer service. You will be responsible for assisting customers with their mortgage inquiries, ensuring compliance with regulations while providing effective solutions. The company prides itself on its unique approach to lending and offers a supportive environment with opportunities for progression. If you are confident and empathetic, this role could be a great fit for you.
Benefits
All I.T equipment supplied
Yearly bonus
Frequent staff incentives
Annual awards
Employee assistance program
Progression opportunities
Qualifications
- Experience in high-volume, telephone-based customer service roles.
- Background in FCA regulated environments is essential.
Responsibilities
- Communicate with customers regarding mortgage account queries.
- Provide positive solutions while adhering to regulations.
Skills
Customer Service
Call Centre Experience
B2C Communication
Empathy
Job description
The Recruiter’s Room is hiring a Mortgage Customer Service Advisor – Contact Centre (Fully Remote) on behalf of a client. They welcome applicants with experience in call centre roles.
Position: Mortgage Customer Service Advisor
Location: 100% REMOTE WORKING WITH ALL EQUIPMENT SUPPLIED
Start Date: 7th April 2025
Minimum Requirements:
- High-volume, telephone-based, Customer Service experience (B2C)
- Experience working in an FCA regulated environment
Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 4 years. They offer a different style to lending and want to give everyone the opportunity to own their own property.
As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 7th April 2025. (This is a fixed start date, with no negotiation).
The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.
The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don’t have any B2C call centre experience.
- Fully remote working with fully remote training
- All I.T equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Progression opportunities!
Please note: This role will require you to attend all training, which are various dates within your first 7 weeks of your start date. The client will also run full criminal and financial record checks, so if anything comes back from these checks, please make us aware on your application.
- CV/Resume
Interested and qualified candidates should kindly CLICK HERE to learn more and apply.
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