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Part Time Customer Service Advisor (20 Hours)

Talk Staff Group Limited

Belper CP

On-site

GBP 25,000 - 30,000

Yesterday

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An established industry player is seeking a Customer Service Advisor to join their dynamic team in Belper. This role offers a fantastic opportunity to provide exceptional customer service while engaging with customers through various channels like phone, email, and live chat. The ideal candidate will possess strong problem-solving abilities and excellent communication skills, ensuring customer satisfaction and timely responses to inquiries. With a focus on employee growth, this company provides extensive training and development programs, along with a supportive wellbeing initiative. Join a thriving environment where your contributions will make a difference!

Annual bonus scheme

25 days holiday plus bank holidays

Extensive training for all employees

Development Programme

Wellbeing programme

Proven experience in customer service, both face-to-face and telephone-based.
Strong communication skills and a calm, reassuring manner.

Liaising with customers via various communication channels.
Ensuring timely responses to queries and maintaining service level agreements.

Customer Service

Problem Solving

Communication Skills

Telephone Manner

Microsoft Applications

Web-based Platforms

CRM System

We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offers growth for their employees and a number of fantastic benefits.

To be considered for the role, you'll require the following essentials:

Proven experience of providing excellent customer service
Natural problem solver
Excellent communication skills
Excellent telephone manner
Previous Call Centre experience is desirable, however not essential.
Strong knowledge of Microsoft applications and web-based platforms

The ideal candidate will have proven customer service experience in either a face-to-face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.

Within this position, you'll also be:

Liaising with customers who contact our Client via telephone, email, SMS, live chat, or WhatsApp.
Understanding customers' situations and providing the best solution to deliver an outstanding customer experience.
Ensuring that all queries are answered in a timely manner using the CRM System and that these meet the Service Level Agreements in place.
Displaying professional customer service while identifying potential opportunities to maximize processes and targets.

Working hours and Salary:

Salary is £25,528 pro rata per annum plus OT and bonus
Various shifts between 8am and 6pm including some weekends
Annual bonus scheme
25 days holiday plus bank holidays
Extensive training for all employees
Development Programme
Wellbeing programme

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre, and Office Support.

Talk Staff Recruitment acts as a Recruitment Business in relation to this vacancy.

See our website for more details and jobs available.

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