Customer Service Advisor

Red Recruitment; Bristol; Hybrid; GBP 23,000 - 25,000

Job description

Red Recruitment is delighted to be partnering with one of the UK's premier employers; OVO Energy as they recruit for Customer Service Advisors to join their award winning team in Bristol.

OVO is an energy supplier on a journey to zero carbon, committed to becoming a net zero carbon business by 2035. OVO launched to make energy cheaper, greener and simpler and is now one of the UK's leading energy suppliers. To help OVO achieve their aims supporting their customers with first class service, they need enthusiastic, sharp and customer focused people to join them. With fantastic benefits this Zero Carbon Living Advisor job is a great opportunity and offers lots of future potential for you within the wider OVO business.

You can work largely from home if you choose (working from the office is an option if you'd rather), however, if you do choose to work remotely you will be required to work in the central Bristol office, which is next to Bristol Temple Meads Station at least once a week.

Salary and rewards package for a Customer Service Advisor:

Salary: £23,000 per annum and will increase to £25,000 per annum once you have passed your probation period, there is also an extra 9% of salary on top of core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Hours: 37 hours per week, you will be required to work any 5 out of 7 days. Shifts between Monday - Friday, 8am - 8pm, Saturday, 8am - 6pm, Sunday, 9am - 5pm.

Contract: Permanent
Location: Bristol / Hybrid
You will be required to work in the office once a week
34 days holiday (including Bank Holidays)
Critical illness cover, life assurance and health assessment
Gym membership

Key Responsibilities of a Customer Service Advisor:

1. Communicating with OVO customers via phone, email and on web chat (the online text system).
2. Providing first-class customer service to customers with full accountability to ensure their needs are met.
3. Quickly understanding the root cause of the customer query ensuring queries are solved first time to prevent repeat contact.
4. Autonomously managing your day, and ensuring the overall objectives of the team are achieved.
5. Preparing, attending, and actively contributing at meetings as appropriate.

Key Skills of a Customer Service Advisor:

1. Previous experience of working in a fast-paced environment with the capability to retain information.
2. Ability to maintain a high-quality conversation with a customer whilst supporting a colleague with a query.
3. Excellent attention to detail and the ability to prioritise tasks.
4. Strong team player who enjoys collaborating and solving problems with team members.
5. Driven to go above and beyond to keep customers happy.

If you have a passion for customer service, together with a passion for zero carbon living and would like to join OVO Energy in Bristol, please apply now!

Red Recruitment (Agency)