Enable job alerts via email!

Customer Service Advisor

BT Group

Stoke-on-Trent

On-site

GBP 40,000 - 60,000

2 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An established industry player is seeking a Customer Service Advisor to join their Home Connections Team in Stoke. This role is perfect for individuals who enjoy solving problems and have a knack for technology. You will assist customers over the phone, guiding them through the process of connecting their products and addressing any initial queries. The company values flexibility, offering you the chance to schedule your own breaks and even work from home occasionally. With a supportive team culture and tailored training, this is an excellent opportunity to build a lasting career while making a difference in customers' lives.

Great hourly rate

Huge discounts on products

Online GP access

Paid carer’s leave

Equalised family leave

Career development support

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

No specific experience needed; training provided for the right candidate.
Must be helpful, calm, and capable of building relationships.

Guide customers through product setup and initial queries.
Provide support for in-home setup and billing questions.

Problem Solving

Communication

Relationship Building

Technology Tinkering

Customer Service Advisor

Posting Date: 1 Apr 2025

Unit: Consumer

Location: Stoke Contact Centre, Stoke-On-Trent, United Kingdom

Salary: £13.78 per hour

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.

Why not use your skills to make a difference and join our Home Connections Team in Stoke? You’ll be talking to them over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

Great hourly rate of £13.78
Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs