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Customer Service Advisor

Certas Energy Ltd

Kingswinford

On-site

GBP 40,000 - 60,000

3 days ago

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An established industry player is seeking a passionate Customer Service Advisor to join their Lubricants team. In this dynamic role, you will be at the forefront of delivering exceptional customer experiences, processing orders, and addressing inquiries. Your ability to communicate effectively and work collaboratively with logistics and sales teams will ensure that customer needs are met efficiently. This position offers a chance to thrive in a fast-paced environment where attention to detail and problem-solving skills are paramount. If you are motivated and ready to make a difference, this opportunity is for you!

Experience in Customer Service roles is essential.
Strong communication and IT skills are required.

Process customer orders and handle enquiries via phone or email.
Liaise with logistics and sales teams to ensure customer satisfaction.

Customer Service Experience

Communication Skills

Self-Motivation

IT Skills

Objection Handling

Telephone Manner

Attention to Detail

Ability to Work Under Pressure

Problem-Solving

Team Player

We are currently looking for a Customer Service Advisor to join our Lubricants team at Certas Lubricant Solutions based at our Main UK Distribution Warehouse in Kingswinford.

Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers.

As a Customer Service Advisor, you will process customer orders and requests submitted by telephone or email. You will deal with all customer enquiries, from checking stock availability, dealing with customer technical product queries, liaising with our logistics/operational team by chasing up outstanding customer orders and making sure you keep the customer informed of any delays or changes in delivery requests. You will also work closely with the sales teams supporting them with administration duties such as price files, quotations, and customer onboarding of new customers.

You will work closely with our logistics and warehouse teams onsite, making sure we are providing the best service to our customers.

We’re looking for:

Previous Customer Service experience in similar role
Excellent communication skills both written and verbal
High degree of self-motivation
Good IT skills
Objection handling skills
Good telephone manner
Attentive to detail
Ability to work under pressure
Able to work to tight deadlines
Problem-solver
Team player

This advert may close before the closing date, please submit your application early to avoid disappointment.

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