Customer Service Advisor

Taking Care, part of AXA Health; Haywards Heath; Hybrid; GBP 23,000 - 24,000

Job description

Are you Enthusiastic, Motivated, Caring and Keen to learn?

Customer Services Advisor - 35 hours working 9am - 5pm Monday - Friday

As part of the AXA Group, Taking Care provides around the clock support to over 120,000 people. Through our personal alarm service, we give people the confidence to live well and remain in the home they love. This is our ambition - to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are looking to recruit a Full Time Customer Service Advisor to join our friendly Customer Services Team. Your main responsibility will be to answer inbound customer calls. You will also be a point of contact for personal alarm customer queries, complaints, accounts, repairs and contact changes. On a day-to-day basis, the successful candidates will be ensuring prompt and accurate preparation of all documents and information in connection with new contracts; ‘no longer required’ alarms; re-installations; office orders; and customer account queries.

This role would be suited to someone who has experience dealing with customers and who has excellent interpersonal skills. A calm, patient and reassuring manner is key with the ability to be a great listener who is inquisitive and can solve problems in an efficient manner.

Salary: £23,252.25 per annum

What does the day in the life of our Customer Services Advisor look like?

No day is the same and we need someone to join us who can be flexible and adapt to changing situations with the ability to multi-task effectively.

To give you an idea a typical day will include:

1. Answer all Customer Service calls in line with policy and procedure.
2. Accurately record notes from calls with customers.
3. Use of various systems to keep records up to date.
4. Monitoring of mailboxes.
5. Completing inbound and outbound calls.
6. Ensure confidentiality, security of information, and data protection.
7. Provide administrative support to the Customer Services Manager and be willing to take on specific projects as required.
8. Process customers’ repairs, replacements, credits, invoices, and payments.
9. Communicate with outside agencies where required.

Development and training our people is really important to us, however we will need you to have the following skills and experience to be able to perform the role of Customer Service Advisor:

Skills/Experience:

1. Experience of dealing with customers.
2. Excellent organisational and interpersonal skills.
3. A calm, empathic and caring nature.
4. Ability to work independently and as part of a team.
5. Excellent attention to detail.
6. Proven working experience with Microsoft Office packages.

We offer fantastic benefits including:

• 34 days holiday (pro rata) which is inclusive of bank holidays and your birthday off!
• Opportunity to partake in Shareplan.
• Life Insurance and Medical Insurance Lite.
• Wellness Programmes.
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress.
• Cycle to Work Scheme.
• Learning and Development Opportunities.
• Hybrid Working - There may be the opportunity to work from home on some shifts once you have passed the six months' probation satisfactorily.

We are open to speaking to people from all industries, if you would like to work for a business that really makes a difference to people’s lives, then we’d love to hear from you. Please click ‘apply’ today to be considered as our Customer Services Advisor.