Customer Service Advisor - Taunton

WPA (Western Provident Association); Burnham-on-Sea; On-site; GBP 23,000 - 26,000

Job description

Customer Service Advisor

Are you looking for a permanent exciting new career in customer service which offers a competitive salary and fantastic benefits? – we know we are bias, but you will also be joining an extraordinary team!

Salary is £23,912 rising to £25,085 following the probationary period.

Full time (37 hours per week).

This role is based in office.

About WPA

WPA are a successful and growing private medical insurer based in Taunton, Somerset whose winning streak continues – in 2022/2023 we have won a total of 10 healthcare industry awards not to mention being recognised as a contender for Somerset's Employer of the year for three years in the row. Our innovative business has never been busier and continues to grow. We work hard but we like to play hard, and we are always coming up with new ways to have fun – one day you may play in a cricket match for WPA’s team, dress up to support Christmas Jumper Day or go for a run on our running track with the Olympian athlete, Jo Pavey or just sit down and enjoy our wildflower meadow and our relaxing outdoor space.

Benefits

We offer a fantastic starting salary with plenty of room for progression if this is something you strive for. You will also be eligible for our non-contractual bonus paid at Christmas. Social events are very important to us, and regular activities are planned throughout the year. Halloween quizzes, summer parties, departmental meals, BBQs on the patio and our annual Christmas festivities to name a few. Your health and wellbeing is very important to us and you will have access to private medical insurance cover through the Staff Healthcare Trust and a WPA cash plan. Small gestures can go a long way, from Easter eggs to visits from the ice cream van on a hot day, we don’t just tell employees how valued they are, we show them.

About the role

We pride ourselves on customer service and we are well known for the fantastic service we provide. A Customer Support Officer is the first point of contact for all customers enquiries, helping our customers in their times of need. From registering a claim to ensuring they receive the best possible treatment and providing that friendly voice at the other end of the phone. This role is predominantly telephone based, surrounded by a great team enabling you to thrive and really make a difference to others. Once competent on the telephones, alongside taking calls from our customers, you shall then have the opportunity to progress into either an admin (tasks such as processing application forms, general admin queries and renewals) or claim (tasks such as following up on reports or liaising with Healthcare professionals for further details) route.

Our office opening hours are:

1. Monday – Friday 08:00 – 19:00
2. Saturdays 09:00 – 12:00

and you could work a variety of shifts within these times. (Evenings and Saturdays are fairly split amongst the team).

About you

This role is a fantastic opportunity for someone who is passionate about delivering excellent customer service. Attention to detail and great communication skills are key. You will be resilient, are emotionally intelligent and will have an empathetic and caring nature. You will be confident working independently but will also flourish as part of a team. If you have the skill set and drive to provide high levels of customer service, we shall supply the tools to help you succeed. You will represent a professional company and be an advocate for the remarkable work we do.

Application support

If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.

We are all different, be yourself and thrive

WPA is a not for profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people; we believe in everyone and recognise that individual differences is what makes our team stronger.

Closing date: This remains flexible subject to us finding the right candidates, we therefore recommend that you apply at your earliest convenience.

Due to business growth and success, successful applicants must be available to start on either 24 July or 29 August 2023.

Job Types: Full-time, Permanent

Salary: £23,912.00-£25,085.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

Burnham-on-Sea, Somerset: reliably commute or plan to relocate before starting work (required)

Work Location: In person