Customer Service Advisor

Office Angels; Yeovil; On-site; GBP 10,000 - 40,000; Full time

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor!

Job Title: Customer Service Advisor

Location: Yeovil, Somerset

Salary: Circa £25,500 PA

Hours: Monday to Friday 9am - 5pm (1 hour for lunch)

Benefits:

• Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge.
• Festive Break: Save 3-4 days for a well-deserved Christmas shutdown, ensuring you can fully enjoy the festive season with your loved ones.
• Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind.
• Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute.
• Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%.
• Career Development: Seize the opportunity to develop your skills and grow within the company.

The Role:

You will join a small and friendly team of 5 responsible for providing high standards of service and support to prospective, new, and existing customers over the telephone and by email.

Key Responsibilities:

• Provide high standards of service and support to prospective, new, and existing customers over the telephone.
• Act as a key interface between the company and their customers, handling queries, orders, and complaints.
• Offer technical support and product sizing details.
• Notify customers and Key Account Managers about deliveries.
• Place and progress product orders.
• Perform general administrative duties, including price updates and posting sales leads.

Skills & Experience:

• Previous experience in a customer service environment is essential.
• Ability to work effectively under pressure and meet tight deadlines.
• Proficiency in computerised and manual systems.
• Excellent communication skills at all levels.
• Strong team player with the ability to work independently.
• Excellent interpersonal skills.

If you are a motivated individual with a passion for customer service, we would love to hear from you!

How to Apply: To apply for this role please do so online or email your CV to [e-mail]. If you would like to speak to a member of the team before applying please call Debbie on 01823 285440.