Customer Service Advisor

HCLTech; Belfast; On-site

Job description

Come and work with us. Are You Looking A New Change In Career? Are You Looking a Job Based in Belfast City?

HCL have an exciting opportunity and want to share this with you.

We are looking for Customer Service Executives for our clients based in Belfast City Centre,
conveniently located on Great Victoria Street.

Your Responsibilities:

1. Managing our inbound customer service via telephone.
2. Providing a high standard of customer service to our customers.
3. Dealing with first time customer query resolution when possible, dealing with correct escalation procedures.
4. Using and implementing feedback given from coaching and monitoring sessions.
5. Maintaining high standard data security and GDPR regulations.
6. Following your assigned daily schedules and tasks.

What Are We Looking For?

1. Somebody with a passion for good customer service.
2. Excellent written and verbal communication skills.
3. Punctual and conscientious.
4. Good attention to detail.

Hours:

1. 35 hours per week.
2. Monday - Friday 08:00 - 17:00

Salary:

1. £11.00 per hour
2. Paid fortnightly

Requirements:

1. At least 6 months customer service or contact centre experience.
2. Full time availability.
3. ID & Right to work required (passport or birth certificate).
4. Immediate start.
5. Basic Access NI check / credit check is required once successful.

If you meet the criteria and would like to be part of our team, then we would love to hear from you.

Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications. HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities.

HCL_BSERV

Job Types: Full-time, Permanent

Salary: £11.00 per hour

Benefits:

1. Additional leave
2. Casual dress
3. Company events
4. Company pension
5. Cycle to work scheme
6. Employee discount
7. Gym membership
8. Health & wellbeing programme
9. Life insurance
10. Private dental insurance
11. Private medical insurance
12. Referral programme
13. Store discount

Schedule:

1. Monday to Friday
2. Overtime
3. Weekend availability

Work Location: One location

Reference ID: NRBEL23