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Job summary
A luxury hotel chain in Abu Dhabi seeks an IT Support Specialist to assist guests with their audio-visual and IT needs during meetings. This role requires a high school diploma with engineering certification and at least one year of experience in a similar position, preferably in a luxury hotel setting. Candidates should possess excellent communication and teamwork skills and have a strong passion for providing outstanding service. Relocation to a remote area may be necessary.
Qualifications
- At least 1 year of experience in a similar IT support role.
- Experience in a luxury hotel environment is essential.
- Strong passion for excellent service.
Responsibilities
- Support guests with audio-visual and IT needs for meetings.
- Maintain knowledge of standard IT equipment.
- Pre-empt guest requirements for IT provisions.
- Advise on IT upgrades and expenditures.
- Support colleagues' IT needs across departments.
Skills
Education
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To support guests, particularly those involved in coordinating meetings and conferences, in ensuring that all of their audio-visual and IT needs are met, and that all their IT equipment works to their full satisfaction.
- To maintain a full and thorough knowledge of standard IT equipment and how it all works together, including PCs, laser projectors, audio speakers, TVs, DVD players, CD-ROM players.
- To anticipate and pre-empt guest requirements for cables, adaptor plugs, projector screens, laser projectors, and other IT collateral and peripherals.
- To maintain a full and working knowledge of hardware, operating systems, application software and supporting tools available in the market today.
- To advise the hotel GM and Financial Controller on recommended IT spend and upgrade requirements.
- To be available to support the IT needs of colleagues across all departments.
- High School diploma and engineering certification
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must.
- Passion for excellent service.
- Excellent team player and great communication skills.
- Good command in English.
Relocate to remote area.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.