Customer Service jobs in United Arab Emirates

Job Description

Position Title

Duty Free Sales Agent

Reports to

Duty Free Shift Leader/DFM

Division

Duty Free

Grade

Department

Duty Free

Job Purpose

The Duty-Free Sales Agent is responsible for providing exceptional customer service, generating sales, and maintaining a positive work environment within the Duty-Free store. Identify new customer leads, and pitch prospective customers. Maintaining good customer relations and pursuing new sales opportunities and maximize revenue by assisting customers in selecting products, promoting, and selling Duty-Free items, processing transactions, managing inventory, building relationships, upselling, and adhering to regulations.

Key Responsibilities:

Area of Contribution

Key Activities

Responsibilities:

• Greeting and assisting customers in selecting products that meet their needs and preferences.
• Promoting and selling a wide range of Duty-Free products, including fragrances, cosmetics, alcohol, tobacco, roastery, confectionery, supermarket items, toiletries, and souvenirs.
• Processing transactions, managing inventory, and maintaining a clean and well-organized sales area.
• Building strong relationships with customers and providing personalized recommendations.
• Upselling and cross-selling products to enhance sales volumes.
• Suggest additional products to increase sales.
• Adhering to all applicable customs and Duty-Free regulations.
• Collaborate with other team members to ensure seamless operations.
• Contributes to team effort by accomplishing related results as needed.
• Develop and implement special sales activities to reduce stock.
• Commitment to delivering a high level of customer service.
• Works well in a fast-paced workplace and is good at multi-tasking.
• Ensures that daily counts on fast moving items and other items as required are conducted consistently and that any discrepancies are reported immediately to the Duty-Free Shift Leaders.
• Assisting Duty Free Shift Leaders in their duties and other official duties as instructed.
• Assisting physical inventory counts, merchandising, stocks receiving, and stocks movement and other Duty-Free works as instructed by shift leaders.
• Working conditions can work flexible shift.
  
  
  

Customer Service:

• Greet and welcome customers promptly and courteously.
• Assist customers in selecting and purchasing products.
• Provide product information and recommendations to customers.
• Handle customer inquiries and resolve issues effectively and professionally.
• Maintain a positive and welcoming environment for customers.
  
  
  

Reporting:

• Reporting to Shift Leader.
• Report any suspicious activities or incidents immediately to Duty Free Manager.
  
  
  

Other:

Product Knowledge:

• Knowledge of Duty-Free products and industry trends.
  
  
  

Sales Skills:

• Proven ability to meet sales targets and upsell products.
  
  
  

Attention to Detail:

• Ability to maintain accuracy in transactions and product handling.
  
  
  

Physical Ability:

• Ability to stand and walk for extended periods of time.
  
  
  

Communication & Working Relationships

Internal

• Duty Free Team
  
  
  

Reasons for Interaction

• Enhanced Communication: Regular discussions foster open lines of communication, ensuring everyone is on the same page regarding departmental goals, initiatives, and updates.
• Team Cohesion: Engaging with one another helps build stronger relationships, promotes teamwork, and creates a supportive work environment where everyone feels valued and trusted.
• Performance Tracking: Keeping each other informed about successes and areas for improvement can aid in tracking performance and setting achievable goals for our team.
• Feedback Mechanism: Regular interaction allows for timely feedback on processes, customer service, and team dynamics. Constructive feedback can drive continuous improvement.
• Training and Development: Internal discussions can highlight areas where further training or development may be beneficial, helping us ensure that our staff feels equipped to excel in their roles.
  
  
  

External

• Passengers
  
  
  

Reasons for Interaction

• Customer Engagement: Interacting with customers is essential for understanding their needs, preferences, and feedback. This insight can lead to improved product offerings and enhanced customer satisfaction.
• Brand Representation: When we interact with customers, we serve as representatives of our brand. Positive external interactions can enhance our brand image and reputation in the market.
• Feedback and Improvement: External interactions provide an opportunity to gather feedback from customers, allowing us to identify areas for improvement in our services and offerings.
• Sales and Promotions: Actively participating in industry events, trade shows, and promotional activities helps to boost sales and awareness of our Duty-Free products, driving traffic and revenue.
  
  
  

Qualifications

Qualifications, Skill, and Experience

Educational Qualifications

• BA/BS University degree with a concentration in marketing, promotions, advertising sales preferred. A high school degree or equivalent is required, and Fluent in the English language and Knowledge of multiple languages preferred.
  
  
  

Professional Qualifications

• Customer service, Meeting sales goals, Closing skills, Self-confidence, and Product knowledge.
• Positive attitude and good communication skills and Able to get on with others and be a team-player.
  
  
  

Experience

Required Experience

• Two to Three years of Retail sales experience or in a similar customer service role.
• Experience in a retail or Duty-Free environment preferred.
  
  
  

Other Requirements- Skill, Personal Attributes And Responsibilities

• Hours of operation may include evenings, weekends, and holidays.
• Must be able to lift and carry heavy items.
• Must be able to work under pressure and meet deadlines.
• Must maintain a professional appearance and demeanor at all times.
• Flexibility to respond to a range of different work situations and Excellent grooming standards.
• Ability to work flexible hours, including weekends and holidays.
• Commitment to providing exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
  
  
  

Competencies

Level of Proficiency

Behavioural Competencies

• Maximize productivity-Knowledge to improve performance.
• Customer Service- optimize their processes
  
  
  

High

High

• Position-Specific Information-Product Knowledge, Improve the individual's level of awareness.
  
  
  

Medium

• Upselling and cross-selling.
  
  
  

High

• Results-driven.
  
  
  

High

• Flexible hours working, including weekends and holidays.
  
  
  

Medium

• Flexibility to respond to a range of different work situations and Excellent grooming standards
  
  
  

Medium

• Strategic communication Skill and teamwork.
  
  
  

High

• Commitment to providing exceptional customer service
  
  
  

High

• Must be able to lift and carry heavy items
  
  
  

Medium

Technical Competencies

• MRMS Software Application
  
  
  

Medium