Job Purpose:
The Senior Manager Brand Communications is accountable for setting and driving end-to-end brand communication strategy and execution across the region, ensuring the KFC brand is expressed with clarity, consistency, and cultural relevance at scale.
This role goes beyond execution to shape communication strategy, elevate creative standards, and influence how the brand shows up across all consumer touchpoints. Acting as a senior brand custodian, the role leads agency partners and crossfunctional teams to deliver best-in-class, insight-led communication that builds long-term brand equity while supporting commercial and performance objectives.
The ideal candidate is a strategic leader with strong creative judgement, capable of balancing global brand frameworks with local market realities, guiding agencies toward outstanding work, and using data and insights to continuously raise the quality and effectiveness of brand communications.
Key Responsibilities
1. Strategic Leadership: End-to-End Brand Communication
- Own and lead the development and execution of integrated brand communication strategies from briefing through market delivery.
- Translate business objectives, consumer insights, and brand strategy into clear, inspiring, and strategically rigorous creative briefs.
- Provide senior-level oversight across all stages of asset development, including concepting, production, adaptation, and rollout.
- Ensure all communications consistently reflect KFC’s global brand positioning, tone of voice, and creative standards, while driving market relevance.
2. Brand Custodianship & Communication Excellence
- Act as the senior brand guardian for KFC across all consumer touchpoints, including paid media, owned channels, and in-restaurant communication.
- Set and uphold high creative and executional standards, championing “bigger, better, bolder” work aligned to brand ambition.
- Review, challenge, and approve creative outputs to ensure they build brand equity, deliver clarity of message, and adhere to best-in-class industry benchmarks.
- Proactively identify opportunities to strengthen brand expression and consistency across the region.
3. Performance Marketing & Full-Funnel Integration
- Partner closely with media, digital, and performance marketing teams to ensure brand assets are designed for effectiveness across paid digital channels (social, video, programmatic, search).
- Ensure creative work is optimized for platform best practices, audience targeting strategies, and performance objectives.
- Leverage performance data to inform creative decisions and future communication planning.
- Review performance dashboards and collaborate with teams to drive in-flight optimization and continuous improvement.
- Ensure brand communication delivers full-funnel impact, balancing long-term brand building with short-term business outcomes.
4. Localization & Cultural Insight Integration
- Lead the localization of KFC brand campaigns to reflect local cultural nuances, consumer behavior, and market specific trends.
- Leverage insights to shape locally relevant communication assets that resonate with diverse audiences across the region.
- Actively track emerging cultural, digital, and creative trends to keep KFC culturally connected and creatively progressive.
5. Cross-Functional & Agency Collaboration
- Collaborate closely with media, digital, operations, NPD, and partnership teams to ensure fully integrated brand communication plans.
- Lead & manage creative, production, and communication agencies to deliver high-quality, on-time, and onbudget campaign outputs.
- Drive accountability across agency partners to deliver work that is on-strategy, on-time, and on-budget.
- Influence stakeholders and agencies through strong point of view, clarity of feedback, and collaborative leadership.
6. Campaign Performance Monitoring & Optimization
- Define, track and analyze the effectiveness of communication assets using relevant KPIs (brand equity, creative diagnostics, campaign performance, media effectiveness).
- Partner with insights and analytics teams to conduct post-campaign evaluations, translating learnings into future briefs and strategies.
- Champion a culture of continuous improvement, using data and insights to elevate creative quality and communication effectiveness over time.
Key Requirements Education & Experience
- Master’s degree in Marketing, Communications, Advertising, Creative Strategy, or a related field.
- 9–10 years of experience in brand communications, advertising, or integrated marketing, across agency and/or client-side roles.
- Demonstrated experience leading large-scale, multi-channel brand campaigns and brand-building initiative.
- Prior experience in food & beverage or QSR is strongly preferred.
- Proven ability to operate at both strategic and executional levels in fast-paced environments.
Technical & Functional Skills
- Deep understanding of brand strategy, consumer insights, and creative development processes.
- Strong capability to brief, evaluate, challenge, and elevate creative work from concept through execution.
- Solid grasp of performance marketing fundamentals and digital media ecosystems.
- High visual literacy with exceptional attention to detail and creative judgement.
- Strong project management skills with the ability to manage multiple complex workstreams.
- Familiarity with creative effectiveness frameworks, campaign measurement tools, and performance analytics.
Leadership Competencies
- Strong stakeholder management and influencing skills at senior levels.
- Strategic thinker with the ability to translate insight into inspiring creative direction.
- Confident decision-maker who balances creativity with commercial impact.
- Highly organized, resilient, and comfortable managing ambiguity and pressure.
- Passionate about culture, creativity, trends, and consumer behavior.
Additional Information
- Flexibility to travel for production shoots, market visits, research, or campaign rollouts.
- Ability to work extended hours during major campaign development or production periods.