Relationship Officer jobs in United Arab Emirates
Relationship Officer - uBank
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Relationship Officer - uBank
Job summary
A leading banking institution in the United Arab Emirates is looking for a dedicated individual to join their Retail Banking Group. This role involves executing banking transactions, responding to client inquiries, and building lasting relationships to enhance customer satisfaction. The ideal candidate should have at least three years of experience in a banking or customer service environment, a bachelor's degree in a relevant field, and strong interpersonal skills. The bank offers a comprehensive benefits package and promotes a healthy work-life balance.
Benefits
Qualifications
- At least 3 years of experience in banking or customer service role.
- Strong understanding of global financial markets and trends.
- Excellent interpersonal, communication, and multitasking skills.
Responsibilities
- Execute banking transactions and respond to customer inquiries.
- Identify new sales leads and develop relationships to improve market share.
- Adhere to policies and regulatory requirements to mitigate risks.
- Resolve customer issues or escalate to relevant teams.
Skills
Education
Tools
The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.
- Execute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service quality.
- Identify new sales leads and relationship development opportunities with cross sell, upsell and retention in order to contribute to the improvement of market and customer share of wallet with the Bank.
- Adhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity.
- Identify and resolve customer issues or escalate to relevant teams to ensure timely and effective solutions.
- Maintain accurate records and prepare reports on customer interactions and transactions to support performance tracking.
- At least 3 years of experience in banking or customer service role
- Bachelor’s degree in Business, Finance, or related field
- Basic knowledge of MS Office Excellent interpersonal, communication and multitasking Time Management Knowledge of global financial markets and trends
This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.