Relationship Officer jobs in United Arab Emirates
Relationship Officer - Branches
ADIB
Snr Relationship Officer & Relationship Officer (Cards & Personal Loans)
RAKBANK
Housing Supervisor and Associate Relations The St. Regis Downtown Dubai
Marriott Hotels Resorts
Assistant Relationship Manager.RBG - TWC Partially Secured.Retail Banking Group
Mashreqbank PSC
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Abu Dhabi Islamic Bank
Virtual Relationship Officer - Emiratized Role
First Abu Dhabi Bank (FAB)
Branch Banking Relationship Officer
ADIB
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First Abu Dhabi Bank
Growth-Driven Relationship Officer, Business Loans
RAKBANK
Relationship Officer - Business Loans
RAKBANK
Customer Relations Officer (Emiratization)
SEVEN
Support Officer – Virtual Relationship 02F25
TALENTMATE
Customer Relations Officer (Emiratization)
SEVEN Wellness Club
Relationship Officer - Accounting and Tax
HBS Group
Customer Relationship Officer
ADIB
Senior Relationship Officer - CC_Balance Builder
Mashreq Bank
Senior Relationship Officer & CC Balance Growth Lead
Mashreqbank PSC
Senior Relationship Officer - CC_Balance Builder
Mashreqbank PSC
Senior Relationship Officer – Wajaha Dubai Islamic Bank
DIB
Customer Relations Officer.RBU- Dubai Internet City.41.Retail Banking Group
Mashreqbank PSC
Senior Relationship Officer.Injaz - RBG - CC_Balance Builder.Retail Banking Group
Mashreqbank PSC
Relationship Officer
Job summary
A leading bank in the UAE is looking for a Relationship Officer to manage customer inquiries related to deposit accounts in Dubai. The role involves ensuring customer satisfaction, compliance with bank policies, and operational controls. Ideal candidates should have a minimum of 2 years' experience in banking or customer relations and possess good knowledge of UAE banking practices. This position is exclusively for UAE Nationals and offers a dynamic work environment.
Qualifications
- Minimum 2 years' experience as a Customer Relations or similar role in a banking environment.
- Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
Responsibilities
- Handle inquiries related to deposit accounts for home finance customers.
- Ensure customer is satisfied with the service provided.
- Co-ordinate and liaise with other departments.
Skills
Role: Relationship Officer - branches
Location: BR-Shaikh Zayed Road Branch, Dubai
Role purpose:
Managing products and service functions to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency. Reports direct to: BM
This position is for UAE Nationals only.
- Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
- Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure Home finance customer is constantly informed on status of his/her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders
- Ensure compliance with bank policies
- Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.
- Cross sells ADIB products to HF customers.
- Achieving Monthly Budget
- Continuous Improvement
- Response to be provided for Internal Audit & ICD Comments.
- Compliance of policies & procedures
- Positive customer feedback
- Tasks to be completed within specified TAT
- Broad knowledge of ADIB’s Retail Banking financial products & services
- Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
- Good knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
- Computer skills
- Minimum 2 years’ experience as a Customer Relations or similar roles in a banking environment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.