Jobs in Petaling Jaya, United States

• Ensure on-boarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure on-boarding completion data.
• Develop positive relationships with the customers, focused on overall campaign delivery.
• Perform campaign monitoring, control, and report campaign execution status, progress, and KPIs; ensure full and effective reporting to management such as weekly/monthly reports and campaign reviews.

Key Accountabilities:

• Set priorities to achieve objectives and record all data related to campaign status and communications.
• Identify and fulfill customer requirements; regularly inform the customers on campaign status and share information of campaign plan with the customers.
• Coordinate internal resources for the flawless execution of the on-boarding process.
• Follow Standard Operating Procedures.
• Supply recurring reporting to customers regarding their campaign performance.
• Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements.

Education Qualifications:

Degree/Diploma in business related field preferred.

Work Experience:

Required:

1 year of Account Management experience.

1 year of experience in working directly with Customers.

Preferred:

Project Management experience preferred.

Skills, Knowledge & Abilities:

• Spoken and written Chinese will be an added advantage.
• Software: Knowledge in using all Microsoft products, especially Excel. Salesforce and Tableau experience is a plus.
• Communication: Excellent communication skills between internal staff and external customers.
• People Management: Working with various stakeholders for different accounts, you will need to provide clear goals and guidelines to ensure everyone is on the same track.