To conduct investigation and regimented calling on more than 91 days delinquent accounts to trace the whereabouts of missing defaulters/vehicles.
Negotiate with customers on repayment schemes and variations/restructuring loan schemes to update arrears.
Review files and initiate site visits, legal notices to trace the whereabouts of uncontactable and untraceable customers.
Ensure timeliness of repossession orders and effectiveness of follow-ups with repossessors on the outcome of repossessions. Provide recommendations for repossession fees for Management's approval.
Prepare and analyze the units' monthly KPI reports for process/productivity improvement.
Support ad-hoc tasks assigned by superiors/managers.
Job Requirements
Minimum Diploma holder in any equivalent professional qualification.
Minimum 1-2 years of related experience in collection and handling non-performing accounts. However, fresh graduates are welcomed to apply.
Good communication skills in English and Bahasa Malaysia, both written and spoken. Ability to communicate in Mandarin is an additional advantage for liaising with customers during negotiations.
Well-versed in using Microsoft Excel and Word.
Please send your updated CV to james.teo@peopleprofilers.com if the role is relevant to your experience. Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.